Director 1, HR Process Optimization

Houston ISD•Houston, TX

5h•$130,000 - $155,000

About The Position

The Director 1 – Human Resources Process Optimization provides leadership and strategic oversight for transforming, continuously improving, and standardizing processes across HR functional areas. The role designs, develops, improves, implements, and automates efficient, scalable workflows to strengthen operational effectiveness and the employee and customer experience, with measurable improvements in accuracy and timeliness. Working collaboratively with HR departments and executives—including Talent Acquisition, Talent Management, Employee Relations, Compensation, and HR Operations—the Director identifies process inefficiencies, automates repetitive tasks, and promotes consistency, accuracy, and compliance in HR services. The position manages a department or multiple major disciplines, establishes operational objectives and work plans, delegates assignments, allocates resources, and serves as a primary decision maker for hiring, performance, and budget matters. The work involves complex, varied issues requiring independent judgment, analysis, planning, negotiation, and recommendations to management. Decisions can affect multiple divisions or the district, including operational efficiency, relationships, and financial outcomes. The role regularly engages with customers and top management, resolves escalated customer issues, and develops solutions within HISD policies and guidelines. Work is normally performed in a typical interior work environment. The position requires a valid Texas driver’s license and applicable insurance coverage, frequent districtwide travel, and prolonged or irregular hours, including some weekends. Work involves frequent interruptions, a fast-paced environment, and maintaining emotional control under stress.

Requirements

Bachelor’s degree from an accredited college or university in human resources, business administration, organizational development, operations management, or a related field; applicants with a unique combination of education and professional experience may also be considered.
At least 5 years of experience in human resources operations, business process improvement, or workflow management.
Strong expertise in process mapping, workflow analysis, and continuous improvement methodologies.
Proficiency in HR systems, reporting tools, and project management software, such as SAP, Oracle, Smartsheet, Power BI, or similar.
Strong organizational, analytical, and communication skills, with attention to detail.
Ability to manage multiple priorities and deliver results under tight deadlines.
Valid Texas driver’s license with applicable insurance coverage.
Ability to manage a department or major disciplines, direct staff and projects, establish work plans, delegate assignments, and make decisions concerning hiring, performance, and budget.
Ability to exercise independent judgment, analyze complex issues, negotiate outcomes, influence decision-making, and make recommendations affecting multiple departments.
Ability to work with frequent interruptions, maintain emotional control under stress, and work in a fast-paced environment.

Nice To Haves

Master’s degree.
Experience within a large, multi-functional HR department or public-sector organization.
Knowledge of Lean Six Sigma or equivalent improvement frameworks.

Responsibilities

Lead the design, evaluation, and implementation of HR process improvements to increase efficiency, accuracy, and service quality across the Human Resources Division.
Partner with HR leaders and teams to document, streamline, and standardize workflows, ensuring clear accountability and alignment with district policies and strategic priorities.
Monitor and evaluate existing HR procedures to identify gaps, redundancies, and opportunities for process optimization.
Develop and maintain process maps, guidance documents, and training materials to support consistent application of HR policies and procedures.
Implement technology-based solutions and automations that enhance data accuracy, reduce manual workload, and improve turnaround times for HR processes.
Establish key performance indicators (KPIs) and reporting mechanisms to track the efficiency and effectiveness of HR processes.
Provide consultation and support to HR leadership in implementing new procedures, systems, or process changes to improve service delivery.
Facilitate process improvement training and workshops to build a culture of operational excellence and continuous improvement within HR.
Ensure process compliance and documentation integrity across HR departments to meet internal audit and policy requirements.
Prepare data-driven reports and recommendations for HR leadership to guide decision-making and resource allocation.
Manage staff and large-scale projects or related initiatives, establish operational objectives and work plans, delegate assignments, and allocate resources according to priorities.
Regularly assess and diffuse complex, escalated customer issues and take accountability for addressing systemic customer service problems.
Perform other duties as assigned.