Directeur de Succursale

Nors • Boucherville, QC

26d • Onsite

About The Position

The Branch Manager is responsible for the overall viability and growth of the Branch, as well as facility maintenance. They will be responsible for safety programs and conducting monthly safety inspections, as well as reporting safety to management. This individual will ensure customer satisfaction, support the CSR business, and oversee the development of the Branch budget. They will also train staff as needed and become responsible for mentorship and self-development initiatives. They will offer support to all sales functions at the Branch level as needed.

Requirements

• Previous supervisory experience
• Knowledge of product support practices
• Knowledge of vendor systems
• Knowledge of administrative practices
• Knowledge of company policies
• General financial knowledge
• Post-secondary degree and/or relevant work experience
• Minimum 5 years of work experience in the heavy equipment industry

Nice To Haves

• WHMIS, site orientation, and safety training are assets
• Bilingual in French and English is an asset

Responsibilities

• Ownership of CSI scores for the assigned territory
• Customer satisfaction, disputes, and credits
• Facility maintenance and functionality
• Safety programs and reporting
• Product support functions performed at the Branch level
• Enforcement of company policies
• Processing of warranties
• Achieving company short and long-term objectives
• Timely reporting of safety inspections
• Overall appearance and functionality of the Branch
• Increasing revenue from Branch product support
• Branch expense control

Benefits

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vision
• Congés payés
• REER Collectif

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree