Direct Sales Manager

Farmers•Warwick, RI

11d•Hybrid

About The Position

This position manages a direct sales team to sell multi-line insurance products to prospective customers, primarily through inbound calls. The role leads day-to-day operations and holds team members accountable to the organization's objectives, initiatives, and processes. Beyond the standard expectations of a leader, this role provides unique insights into how talent is introduced to our organization, developed, tested, and moved through our broader organization.

Requirements

High School Diploma or equivalent required.
Property & Casualty insurance license required upon hire.
Minimum five years of sales and call center experience required, preferably in direct sales.

Nice To Haves

Bachelors degree preferred.
People leadership experience preferred.

Responsibilities

Monitors teams daily, weekly, and monthly performance, including sales performance, customer experience, quality, efficiency, and compliance with established company and regulatory guidelines through active call listening, side-by-sides, and one-on-one coaching.
Recommends courses of action to address performance deficiencies.
Works with manager to create and implements sales and operational plans to constantly improve team performance and develop individual team members skillsets.
Accountable for ensuring team members meet individual and team performance goals.
Implements performance management, including corrective action, when applicable.
Informs leadership of team performance.
Manages daily operations of team, including all aspects of timecards (including work schedules, lunches, and breaks) and confirms appropriate system access.
Communicates company strategies related to products and philosophies to team members and ensures teams understanding.
Works with manager to investigate and resolve escalated customer issues in a timely manner.
Performs other duties as assigned.