Direct Sales Manager

Farmers Insurance Careers•Kansas City, KS

2d•Hybrid

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! This position manages a direct sales team to sell multi-line insurance products to prospective customers, primarily through inbound calls. The role leads day-to-day operations and holds team members accountable to the organizations objectives, initatives, and processes.

Requirements

High School Diploma or equivalent required.
Property & Casualty insurance license required upon hire.
Minimum five years of sales and call center experience required, preferably in direct sales.

Nice To Haves

Bachelors degree preferred.
People leadership experience preferred.

Responsibilities

Monitors teams daily, weekly, and monthly performance, including sales performance, customer experience, quality, efficiency, and compliance with established company and regulatory guidelines through active call listening, side-by-sides, and one-on-one coaching.
Recommends courses of action to address performance deficiencies.
Works with manager to create and implements sales and operational plans to constantly improve team performance and develop individual team members skillsets.
Accountable for ensuring team members meet individual and team performance goals.
Implements performance management, including corrective action, when applicable.
Informs leadership of team performance.
Manages daily operations of team, including all aspects of timecards (including work schedules, lunches, and breaks) and confirms appropriate system access.
Communicates company strategies related to products and philosophies to team members an ensures teams understanding.
Works with manager to investigates and resolves escalated customer issues in a timely manner.
Performs other duties as assigned.