Direct Mail-in Repair Associate

Asurion•Orlando, FL

1d•Onsite

About The Position

At Asurion we’re obsessed with gadgets and gizmos. We’re the folks standing in line on launch day waiting for the latest smartphone or gaming console. We love all things tech and we’re experts at what we do. The Direct Mail-in Repair Associate is responsible for receiving, processing, and shipping of devices mailed in by subscribers in a timely manner. The DMIR Associate reviews our daily customer commitments are met by ensuring product is accurately moved into and out of the department and inspection orders are created as needed to clear priorities.

Requirements

Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities
High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment.
Strong communication and presentation skills
Must be able to work with a well diverse team
Computer skills in Microsoft Office Suite
Must be able to multi-task within a fast-paced environment
Respect core values of Asurion and comply with the Company's policies and procedures.

Responsibilities

Assist in Investigating Correct Sales Order and Correct type of return
Confirm Original Equipment (Salvage) and Product Returns (Devices shipped by Asurion)
For Product Returns: Correct Vendor, PO and Receipt Date
Research and Identify devices, i.e. unlocking devices (such as I Phones, Net Books, Tablets) to locate ESN/MEID/IMEI
Collect and return subscriber equipment (i.e. misdirected returns, memory cards, accessories, personal items and mail back to subscribers as requested.
Unlock device and wipe data prior to repair processing.
Properly label and secure devices that cannot be unlocked or wiped.
Package, track, and ship repairs.
Promote the company's Core Values and adherence to those values.
Collaborate pro-actively and successfully across departmental boundaries.
Maintain satisfactory quality performance levels.
Maintain a clean and organized work area.
Based on business needs to be able to stand or sit
Any other duties assigned by Leadership based on business needs/customer risk
Verify the accuracy of and timely transfer inventory parts into and out of Receiving Inspection locations
Using various tools to create inspection orders as needed to fulfill daily shipment needs
Monitor inventory levels and work with management to ensure a continuous flow of work to the floor
Any other duties assigned by Leadership based on business needs/customer risk