Consumer Direct Lending Ops - Direct Lending Funding Specialist
About The Position
The Direct Lending Funding Specialist performs core consumer lending processing functions, excluding dedicated call-center queue responsibilities, and provides specialized ownership of final loan audits, funding, booking validation, exception resolution, and fulfillment quality across consumer lending products. The role independently manages complex applications, reviews documentation and compliance requirements, resolves funding barriers, and makes accurate funding decisions within established authority. The specialist processes transactions including unsecured, vehicle, RV, powersports, dealer-purchase, and private-party loans. Responsibilities include auditing files before funding and booking, executing funding and disbursements, researching exceptions, coordinating with internal partners, and supporting quality, regulatory, and operational controls. The role also serves as a subject matter expert, mentors processors, and contributes to process improvements and implementation of new products or services.
Requirements
- High school diploma or General Education Degree (GED) required.
- Demonstrated experience with complex consumer loan documentation, final audit, funding execution, exception resolution, and operational controls required.
Nice To Haves
- Associate’s degree in business, finance, accounting, or a related field preferred.
- Five or more years of related consumer lending, loan processing, funding, financial services, or regulated operations experience preferred.
- Equivalent relevant experience may be considered.
Responsibilities
- Perform Processor I, II, and III processing functions, including application review, document preparation, fulfillment coordination, complex troubleshooting, escalation support, and member follow-up as needed.
- Process complex consumer lending transactions, including unsecured, vehicle, RV, powersports, dealer-purchase, and private-party loans, within established authority.
- Review application, membership, collateral, title, payoff, insurance, vesting, contract, and supporting documentation for completeness and accuracy.
- Provide advanced guidance to processors and internal partners regarding documentation, fulfillment readiness, and funding requirements.
- Perform final audit and quality review of consumer loan files before funding and booking.
- Validate loan terms, approvals, stipulations, signatures, dates, collateral information, vesting, disbursement instructions, required disclosures, and supporting documents.
- Identify and resolve or escalate defects, inconsistencies, control gaps, potential risk indicators, and noncompliant conditions before funds are released.
- Maintain documentation and audit evidence to support quality assurance, regulatory review, and operational accountability.
- Execute funding and disbursement activities accurately and promptly across assigned consumer lending products.
- Validate payees, proceeds, payoff information, member disbursements, account information, and booking details before completing transactions.
- Prioritize funding-ready loans and urgent transactions according to service levels and business priorities.
- Confirm successful booking and identify or correct post-funding discrepancies with appropriate operational teams.
- Research and resolve complex funding exceptions, documentation deficiencies, system issues, failed disbursements, and booking discrepancies.
- Coordinate exception resolution with Processing, Underwriting, Retail, MSCC, Loan Servicing, Collections, Fraud Prevention, Compliance, and other partners.
- Communicate requirements, status, ownership, and next steps for unresolved funding matters.
- Escalate policy exceptions, suspected fraud, material compliance concerns, or risks outside assigned authority.
- Serve as a subject matter expert for final audit, documentation, funding, booking, and fulfillment controls.
- Mentor processors and support teams on funding readiness, common defects, documentation standards, and corrective actions.
- Participate in user acceptance testing, procedure reviews, automation, workflow improvements, and implementation of new lending products or services.
- Analyze recurring defects and exceptions and recommend changes to improve accuracy, control effectiveness, turnaround time, and member experience.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Comprehensive compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
