Direct Customer Care Agent I

AssuranceAmerica•McAllen, TX

4d•Onsite

About The Position

This is an entry level Direct Customer Care Agent I position requiring a moderate level of technical competence. As a Direct Customer Care Agent I, you will be responsible for handling incoming and outgoing calls regarding underwriting and billing issues, program inquiries and other corporate subjects. The ideal candidate should possess a passion in delivering excellent customer service and an ability to establish real connections by helping our agents and customers with their insurance needs. AssuranceAmerica is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Requirements

High School diploma or equivalent.
1-2 year’s work experience in a complex customer sales service environment.
Excellent PC skills are required.
Must have the ability to autonomous decisions based on multiple facts.
Works as a team player.
Must be professional and maintain acceptable level of integrity and professionalism.
Bi-lingual (English & Spanish) required.

Nice To Haves

Two years post-secondary education preferred.

Responsibilities

Respond to incoming calls
Provide prompt and accurate information to caller’s inquiries
Make Outbound retention calls
Follow up on policy suspense items
Provide strong team focus
Respond to customer inquiries in accordance with Company Customer Quality Standards
Ensure compliance with industry and company policies
Understand regulatory/statutory requirements in accordance to underwriting guidelines
Properly utilize the policy management system and understand it’s features and functionality
Meet established department goals and objectives
Organize work schedule to achieve timely processing of all responsibilities