Customer Care Agent

Jushi • Scranton, PA

10d • Onsite

About The Position

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. †) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Agent is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.

Requirements

• High School diploma or General Education Development (GED) required
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills
• Excellent multi-tasking skills over the phone

Nice To Haves

• Associate or Bachelor’s degree in any field preferred
• Bilingual in Spanish preferred

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide great customer care
• Maintains and updates customer information as needed
• Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
• Resolve and de-escalate any situation
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Identify customer needs and proactively recommend additional products or services to enhance their experience and drive incremental sales
• Promote and educate customers on the benefits of the loyalty program to increase enrollment, engagement, and repeat business
• All other job duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED