Direct Consumer Loan Processor I

Chevron Federal Credit Union•Concord, CA

2d•Onsite

About The Position

The Direct Consumer Loan Processor I is responsible for loan document preparation, funding, and disbursement of funds for all consumer loans while working directly with the lending specialists and providing superior member service and collaboration. This role manages the Loan Processing queue daily to ensure members receive loan documents within established service level agreements. It also accurately generates and prepares applicable loan disclosures/documents for specific consumer loan products and utilizes an electronic signature system to capture member signatures and/or initials correctly. The processor inspects returned loan documents to ensure all required signatures and/or initials are obtained prior to funding the loans, funds consumer loans correctly and within established service level agreements, and ensures proper disbursement method for loan proceeds to recipients. Additionally, the role performs pre-funding audits of loans to ensure accuracy prior to OnBase retention, assists lending specialists with requests and tasks needed to complete and process applications, and manages the Pending Loan Packets queue, informing lending specialists of all loan packet delays and/or incomplete loan packets within established service level agreements. The Direct Consumer Loan Processor I also achieves both individual and department goals for production, quality, and service, provides phone support to the branches, Call Center, and Credit Union staff, completes loan servicing cases as assigned within service level agreements, and provides loan product and process support to all Credit Union staff and members. The role assists the branches and staff with processing functions and troubleshoots LOS input errors to correct them in a timely manner, and maintains basic knowledge of the Credit Union’s loan products and services. Other duties as assigned.

Requirements

At least 1 year of related consumer lending experience required.
High school diploma, GED, or equivalent.
Ability to read and interpret consumer loan documents such as, but not limited to, credit bureau reports, Truth in Lending disclosures, promissory notes, rate tables, and policy and procedure manuals.
Ability to interpret a variety of instructions furnished in written form, including but not limited to policy and procedure manuals, Regulation Z, Section 91 – The Fair Credit Reporting Act, and UCC.
Ability to write and speak effectively in English using correct spelling and grammar.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to prioritize.

Nice To Haves

Equivalent combination of education and experience may substitute for stated qualifications.

Responsibilities

Manages Loan Processing queue daily to ensure members receive loan documents within established service level agreements.
Accurately generates and prepares applicable loan disclosures/documents for specific consumer loan products and utilizes electronic signature system to capture member signatures and/or initials correctly.
Inspects returned loan documents to ensure all required signatures and/or initials are obtained prior to funding the loans.
Funds consumer loans correctly and within established service level agreements.
Ensures proper disbursement method for loan proceeds to recipients.
Performs pre-funding audits of loans to ensure accuracy prior to OnBase retention.
Assists lending specialists with requests and tasks needed to complete and process applications.
Manages Pending Loan Packets queue and informs lending specialists of all loan packet delays and/or incomplete loan packets within established service level agreements.
Achieves both individual and department goals for production, quality, and service.
Provides phone support to the branches, Call Center, and Credit Union staff.
Completes loan servicing cases as assigned within service level agreements.
Provides loan product and process support to all Credit Union staff and members.
Assists the branches and staff with processing functions and troubleshoots LOS input errors to correct in a timely manner.
Maintains basic knowledge of the Credit Union’s loan products and services.
Other duties as assigned