Direct Care Trainer and Coach

MercyFirst • Syosset, NY

9h • Onsite

About The Position

The Training Coordinator oversees the coordination, tracking, documentation, and maintenance of staff training to ensure compliance with the Office of Refugee Resettlement (ORR) Cooperative Agreement, agency policies, and regulatory requirements. This position maintains accurate training records, manages training data across multiple electronic systems, prepares compliance reports, supports audits, coordinates training logistics, and may facilitate or deliver staff training as program needs require.

Requirements

• Bachelor’s degree in human services or related field.
• Proficiency in Microsoft Office.
• Exceptional data entry skills with a demonstrated ability to accurately enter, update, and maintain large volumes of information while ensuring a high degree of accuracy and attention to detail.
• Ability to identify discrepancies in training records, reconcile data across multiple systems, and resolve inconsistencies in a timely manner.
• Intermediate to advanced proficiency in Microsoft Excel.
• Good organizational, written, and verbal communication skills.
• Fluent in both English and Spanish.

Responsibilities

• Maintain accurate and timely electronic training records by entering, updating, and verifying employee training data across agency databases, Employee Management Systems (LMS), and other compliance tracking software.
• Coordinate the assignments for mandatory pre-service and ongoing training completion.
• Schedules training activities, and prepares compliance reports for leadership, audits, and monitoring visits.
• Collaborates with program leadership and subject matter experts to coordinate training logistics, maintain training materials, evaluate participation, and promote a culture of continuous learning and regulatory compliance across the program.
• Ensures training compliance through tracking, documentation, and reporting, and may also facilitate or support select training sessions as program needs evolve.

Benefits

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level