Direct Care Supervisor
About The Position
As a Direct Care Supervisor, you will provide hands-on leadership and oversight of in-center and home care Personal Care Aides. You will ensure all Participant care activities are delivered accurately, efficiently, and in full compliance with care plans, audit standards, and regulatory requirements. This role requires strong analytical thinking, technical proficiency, and the ability to manage multiple priorities while maintaining high standards for quality, safety, and performance. You will oversee scheduling, documentation, competencies, and audits while serving as a key member of the Interdisciplinary Team. This position is ideal for a confident, results-driven leader who values structure, precision, and accountability in care delivery.
Requirements
- Bachelor's degree
- One year working with the frail/elderly population
- 5+ years' experience in: Supervision, scheduling, Pacelogic, and Prime Suite
- Microsoft Office (intermediate to advanced)
- Valid driver's license
- CPR and first aid certification
Nice To Haves
- Analytical, structured, and detail-focused with a strong commitment to accuracy.
- Confident decision-maker who balances speed with careful evaluation.
- Comfortable leading with authority while maintaining accountability and consistency.
- Highly organized with the ability to manage multiple workflows simultaneously.
- Clear, direct communicator who sets expectations and follows through.
- Strong commitment to Participant safety, quality care, and regulatory compliance.
Responsibilities
- Supervise and coordinate all in-center and home care Personal Care Aides.
- Ensure PCA operations and environments meet audit and compliance standards, including completion of all required logs.
- Attend and actively participate in all Interdisciplinary Team meetings.
- Develop, manage, and maintain the master schedule for center and home care PCAs.
- Ensure Participant care plan interventions are completed accurately and within scope of care.
- Coordinate the delivery of supplies and durable medical equipment to meet Participant needs.
- Order durable medical equipment and complete required authorizations.
- Complete, review, and approve documentation and encounters in the EMR in a timely manner.
- Conduct audits of PCA documentation, including home care documentation.
- Complete initial and annual competencies for the Direct Care Aide Scheduler and all PCAs.
- Review, verify, and approve electronic timesheets, payroll, mileage, and expense reimbursements.
- Conduct initial, six-month, and significant change home assessments to evaluate Participant safety, resources, functionality, and living environment.
- Assist in developing and updating plans of care in collaboration with other disciplines and the Participant and family.
- Conduct monthly supervisory visits with PCAs.
- Participate in ongoing quality initiatives and required training.
- Perform other duties as assigned.
Benefits
- 9 Paid Holidays
- PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
- Medical, Dental, & Vision
- Free Life and AD&D Insurance Plan
- Health Savings and Flexible Spending Accounts
- Short Term Disability Insurance
- Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
- Paid Parental Leave
- Tuition Reimbursement and Paid Training Opportunities
- Retirement Plan with company annual match
- Mileage Reimbursement at annual IRS rate as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
