Direct Care Coordinator I

Consumer Direct Care Network • Great Falls, MT

2d • Onsite

About The Position

Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs. Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Requirements

• Associates Degree preferred
• Previous experience serving individuals with disabilities preferred
• Combination of education and experience

Responsibilities

• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Monitor deliverables and ensure timely completion of projects
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
• Staff new client referrals and open client shifts with available agency caregivers
• Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree