Direct Bill Assistant
About The Position
Warrior Insurance Network (WIN) is seeking a Direct Bill Assistant to provide customer service in a busy call center located about one mile south of Midway Airport. The role handles payment collection and billing inquiries from external and internal customers and is presented as an opportunity for a customer service professional to grow in their career. The position processes payments and refunds through multiple channels, handles billing-related follow-up, reconciles payment batches, and performs check, cash-disbursement, and filing activities. It also works with the underwriting department to resolve billing matters and assists with other accounting projects as needed.
Requirements
- Pleasant phone demeanor.
- Detail-oriented, with proficiency in data entry.
- Strong ability to multitask.
- Strong communication skills.
- Proficiency with Excel and Word.
Nice To Haves
- High school education minimum; some accounting experience preferred.
- Associate's degree in business or accounting is a plus.
- Bilingual English/Spanish skills are a plus.
Responsibilities
- Handle a high volume of inbound calls from insureds regarding billing.
- Answer payment and billing questions by phone.
- Work with the underwriting department to resolve billing matters.
- Process payments received by mail, phone, walk-ins, and online in billing systems.
- Process agent sweeps and policy EFT payments daily.
- Process premium returns to agents via ACH as needed.
- Close and reconcile all payment batches daily.
- Process premium refunds by reviewing daily system reports.
- Collect and follow up on NSF premium payments for insured drafts and credit cards.
- Print and process all checks issued, including loss and premium refunds.
- Report all checks issued and voided to the bank for positive pay.
- Match and attach claim checks to files, verifying payment approval.
- Post cash disbursement journals.
- Process stop payment requests.
- File journal entries, paid bills, and other documents daily.
- Assist with other accounting projects as needed.
Benefits
- Competitive salaries.
- Training and development.
- Medical and dental benefits.
- Telemedicine benefit.
- 401(k) with a generous company match.
- Paid time off and paid holidays.
- Tuition reimbursement training programs.
- Wellness program.
- Company-sponsored events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
