Dir, Patient Services Operations Southwest Region

Quest Diagnostics • Irving, TX

12d

About The Position

Responsible for leading territory managers across multiple geographies and for the quality of services and technical procedures and the overall patient experience. Ensures compliance with applicable testing requirements and regulations, as well as adherence to departmental budgets. In partnership with the Commercial team, develops and supports the go-to-market and growth strategy for the geography. Manages four territory managers within the geographic market area; the market has more than 1,000 employees. Travel is required between 50% and 75%.

Requirements

• 10+ years of experience leading people and driving business results.
• Proven ability to lead large, geographically dispersed teams.
• 6+ years of experience in field operations, laboratory, or a related healthcare field.
• People-centered approach to running a business.
• Strong financial acumen, with demonstrated experience managing P&L.
• Ability to build relationships in a highly matrixed and collaborative organization.
• Strong written and verbal communication skills.
• PC skills in Word, Excel, and PowerPoint.
• Bachelor of Science degree or higher.
• Valid driver's license.

Responsibilities

• Lead territory managers across multiple geographies and manage their performance.
• Drive employee engagement, merit and goal setting, workforce planning, talent selection and development, and succession planning and the leadership pipeline; partner with the recruiting team.
• Oversee metrics and processes for patient satisfaction, productivity, quality, and recollection across patient service centers, client offices (IOP), mobile teams, long-term care facilities, and hospital processing sites.
• Ensure adherence to regulatory and compliance guidelines.
• Be responsible for the end-to-end patient experience, including patient health and safety.
• Manage profitability, productivity, staffing optimization, budget adherence, and cost targets.
• Partner with the Commercial team on growth strategy and align the organization through commercial partnerships and community outreach.
• Support partnership deals through due diligence and execution.
• Liaise with appropriate functions and departments to ensure service functions meet operational support needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director