Dining Venues Director

The Aspenwood Company - The Doliver of Tanglewood•Houston, TX

6d•Onsite

About The Position

This role offers the opportunity to oversee the day-to-day activities of our dining venues, ensuring service that exceeds resident and guest expectations. If this sounds like the role for you, we want to hear from you! Apply to be our next Dining Venues Director and join a team that values excellence, dedication, and compassion.

Requirements

High School Degree/ Serve Safe Certification within 30 days of hire.
One to two years of related experience including supervisory responsibilities.
Experienced with Microsoft Word and Outlook.
Proficient in communicating written and oral instructions.

Responsibilities

Direct supervision of front-of-house dining staff.
Deliver and/or monitor new hire staff training and orientation. Perform regularly scheduled staff in-service training.
Conduct and deliver performance evaluations for direct reports.
Hire, discipline, assess, and recommend employment actions for direct reports.
Recommend compensation at hire, promotion, and merit.
Inventory small ware, tableware, and linen for all venues. Maintain accurate inventory of food and beverage items in satellite venues.
Ensure the dining venues are clean and set up to company standards for all meals and functions. Ensure cleanliness is maintained during service hours.
Support all front-of-house positions in the event of absenteeism.
Responsible for the accuracy of meal count reports.
Assure proper functioning of the POS systems and information gathering from the system.
Ensure resident and staff safety by removing any safety hazards and assuring staff is removing and returning mobility assistance devices while dining.
Assure adequate staffing by developing and maintaining schedules using the scheduling tool. Provide coverage for absences either personally or through subordinate staff.
Liaison between front-of-house and back-of-house to assure accurate and timely completion of resident and guest orders.
Ensure company hospitality standards are met, assuring all residents and guests are greeted with a smile and that each resident is seated.
Solicit and receive resident suggestions and/or comment cards regarding their dining experiences.
Perform quality assurance checks and evaluate quality assurance audits performed by others.
Perform daily stand-up with direct reports. Discuss daily menu so that staff can explain selections to residents and guests.
Attend dining services department meetings as scheduled.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct, appropriate professional standards, and applicable state/federal laws.
Member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene per company policies.
Assist with special projects or tasks and other duties as assigned.