Dining Systems Supervisor (Full Time)

Compass Group • Alexandria, LA

5d • Onsite

About The Position

Responsible for coordinating patient meal service, including menu selections, tray assembly, tray delivery and pick up, and special requests for the Dining on Call Program. Ensures employees are adequately trained and units are properly staffed to provide service. This role oversees Nutrition Operators, Workstation, and Wait Staff Associates, ensuring the strategic and operational objectives of the Dining on Call service are met. The position involves assisting in employee selection and orientation, and overseeing the training of Dining on Call staff. It requires working with Nutrition Operators to accommodate patient dietary needs, including allergies, sensitivities, and cultural preferences, within prescribed diet guidelines. The supervisor will evaluate patient meal selection, tray completion, delivery, and retrieval processes daily, and must be responsive to patient needs, resolving concerns immediately or escalating them to a supervisor. Compliance with dietary restrictions, development of action plans, and coordination of daily/weekly activities for the Dining on Call staff are key responsibilities. The role includes developing and posting employee schedules, communicating job flow changes, and interacting with nursing staff to ensure accurate diet prescriptions and patient food needs are met. Timely submission of required documentation and reports is essential. The supervisor will also visit patients to ensure management interaction during their hospital stay and must comply with all regulatory agency standards, including health, sanitation, and HACCP guidelines.

Requirements

• 1-2 years of supervisory experience, preferably in a food service setting.

Responsibilities

• Responsible for Nutrition Operators, Workstation and Wait Staff Associates.
• Oversees systems and processes to ensure that the strategic and operational objectives of the Dining on Call service are accomplished.
• Assists in the selection and orientation of employees and oversees training of Dining on Call staff.
• Works with Nutrition Operators to ensure alternatives to menu as allowed on prescribed diet in accordance with food allergies or sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Evaluates patient meal selection, tray completion, tray delivery, and tray retrieval process on a daily basis.
• Responsive to patient's needs at all times.
• Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Oversees development and implementation of action plan within Dining on Call service, as appropriate.
• Coordinates and oversees daily and weekly activities/tasks performed by Dining on Call staff.
• Develops and posts employees schedules according to department's policy.
• Updates and communicates job flows changes of Dining on Call positions, as applicable.
• Interacts with nursing to ensure patients' diet prescriptions are accurate, and patient's food needs are met.
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
• Submits all required documentation, reports, and logs in a timely, professional and complete manner.
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
• Complies with regulatory agency standards, including federal, state, and JCAHO.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when receiving, assembling and distributing food supplies to ensure quality and safety of food supply.
• Performs other duties as assigned.

Benefits

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed