Dining Services Operation Manager

Goodwin Living•Alexandria, VA

19d•$70,000 - $75,000•Onsite

About The Position

Goodwin Living is a highly recognized organization, celebrated as a Top Workplace in the D.C. region and nationally. They foster a diverse and inclusive culture, offering growth opportunities and valuing their team members with competitive benefits and recognition programs. The Dining Services Operation Manager reports to The View Alexandria (TVA) Dining Services Director and is responsible for maintaining high standards in service, resident relations, cost controls, staffing, safety, sanitation, training, and special functions. The role involves overseeing Front of House operations, catering, retail (Lemon Tree store), and Health Care/Assisted Living Dining Services. The manager also shares responsibility for Back of House operations, including menu development, food preparation, and presentation, in collaboration with the Executive Chef. Key duties include engaging with residents, training team members, managing schedules and payroll, assisting with hiring and evaluations, overseeing cash handling, and implementing programs to ensure quality service.

Requirements

Minimum of five (5) years food service management experience.
Must have solid understanding of cash handling and tracking procedures.
Serve Safe Food Protection certification.
Must have solid experience with financial management.
Must have experience with training and development of front-line staff.
Proficiency in Microsoft Excel, Word, Power Point and Publisher is a must.
Must have experience developing dining programs and implementing procedures.
Clear understanding of the flow of operations for a dining establishment.
Ability to collect, analyze, and interpret data and share findings with appropriate management levels.
Must have outstanding customer service skills.
Exceptional written and verbal communication skills in English.

Nice To Haves

Experience with retail or upscale dining experience is a plus.
Experience in retirement living food management is a plus.
Experience working with multi-level management teams is a plus.

Responsibilities

Provides day-to-day oversight and direction of the Front of House Dining Services Team, including hiring, performance evaluations, training, and day-to-day service.
Serves as Catering Manager, providing direct oversight of all catering operations, interfacing with internal, external, and home office catering clients, maintenance of up-to-date catering menus and pricing, staffing, and direct oversight of catered events.
Provides direct oversight of all Retail Operations related to the Lemon Tree retail store, including staffing, inventory management, and presentation.
Provides oversight and direction of all Health Care and Assisted Living Dining Services Operations, including staffing, training, performance evaluations, and ensuring that service and operations exceed regulatory expectations and meet all Goodwin Living guidelines.
Ensures the Back of House and Front of House exceed regulatory expectations, and shares responsibility for oversight of menu development, food preparation and presentation, service, tracking resident satisfaction and engagement, sanitation, and team development.
Circulates in dining areas and on Assisted Living and HCC floors during meal periods to engage residents directly, and track resident and guest comments pertaining to service and food quality.
Trains team members in customer service, proper portioning, cashier skills, as well as safety and sanitation.
Oversees the scheduling and job duties of team members daily to ensure proper coverage is provided, and assists with payroll.
Assists with interviewing, hiring, orienting, training, evaluating, and counseling of assigned team members.
Assists BOH with planning and monitoring of day-to-day service. Conducts routine team meetings. Participates in menu planning, writing, and advertising.
Provides direct management of cash handling and record keeping in relation to retail operations and catering functions.
Implements programs and special projects planned to provide quality service, food, and service to residents, guests, and team members.
Interacts daily with the production team to assist in effective production practices and strong financial focuses.