Dining Room Supervisor - The Grand Hotel

Xanterra Travel Collection•Tusayan, AZ

8d•Onsite

About The Position

Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We’re hiring a Dining Room Supervisor to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service.

Requirements

Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
Knowledge of food and beverage service acquired through at least 6 months’ previous experience in food service management.
Basic knowledge of Word & Excel software.
Constantly: stand and walk, lift/carry up to 10 lbs.
Frequently: lift/carry up to 20 lbs., and push/pull up to 25 lbs.
Occasionally: sit, squat/kneel, bend, lift/carry up to 50 lbs., and push pull up to 100 lbs.

Responsibilities

Fully understand and support Xanterra Mission Statement and Core Values.
Focus on always providing exceptional quality of service to guests while maximizing profitability, both in how work is conducted and when interacting with guests.
Ensure adherence for self, and all assigned staff, to all prescribed Company, statutory/regulatory policies, and procedures.
Support F&B Training programs as assigned.
Comply with all state laws and company policies regarding alcohol.
Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
Support all FOH activities in food and beverage outlets.
Ensure all guest/employee challenges and complaints are handled in a professional manner.
Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
Ensure staff members are in pressed and clean uniform with their name tag.
Support participation in updating attendance cards for all employees.
Ensure dining room facilities are maintained and clean.
Enforce all side work duties are assigned and completed.
Administer disciplinary actions fairly and consistently working with Operations Manager, General Manager and/or Human Resources.
Conduct Service Briefings daily before shifts.
Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
Other duties assigned.