Dining Room Supervisor - The Heritage Tradition

The Heritage Tradition•Sun City West, AZ

14h•Onsite

About The Position

The Heritage Tradition offers a warm, caring environment where residents feel like family, and we pride ourselves on fostering a culture of collaboration and growth. We offer personalized, trusted care within an environment where connection is effortless and every detail is designed to foster a sense of freedom and discovery. As part of our team, you’ll experience a positive and diverse work culture that values everyone’s contributions. We offer a supportive space where you can thrive both personally and professionally, all while making a meaningful impact in the lives of those we serve. This role involves assisting in supervising wait staff in preparing the dining room for meals, serving meals to residents and guests, and servicing the dining room after meals. The dining experience features crisp linen tablecloths, fine china, top-quality fresh ingredients, made-to-order dining, and seasonal and regional menus with signature dishes and daily specials.

Requirements

High school diploma or GED (General Educational Development); or two years of related experience and/or training; or equivalent combination of education and experience.
First aid and CPR certified.

Nice To Haves

Experience working in hospitality, residential, or club dining rooms preferred.

Responsibilities

Ensure that wait staff dresses in designated uniforms that are clean and pressed.
Maintain the daily menu board.
Assist in establishing staffing schedule; monitor staffing schedule; and fill in when gaps in staffing exist, overtime can be avoided, and/or actual wages are trending higher than budget.
Confirm that dining room personnel extend exceptional customer service in seating residents, presenting menus and specials, answering questions, and making suggestions regarding food and services.
Make sure that tables are promptly and properly bussed.
Ensure that tables are cleared and reset in a timely and appropriate manner.
Directly supervise employees in the dining room.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.