Dining Room Server

ISS•Stanford, CA

19d•Onsite

About The Position

The server is responsible for taking orders for food and beverages, communicating those orders to the kitchen staff, and then delivering the food and drinks to customers. The server interacts with customers, answers questions, and ensures that each table is properly served. The ideal candidate must have excellent people skills for interacting with patrons and providing excellent customer experience. Often, the food server manages multiple tables, guests, and orders at once, so being able to multitask and keep up in a fast-paced work environment is a must, all with a positive attitude and friendly manners. HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Requirements

Excellent people skills for interacting with patrons and providing excellent customer experience
Ability to multitask and keep up in a fast-paced work environment
Positive attitude and friendly manners
Able to work at a rapid pace while maintaining attention to detail and ability to multi-task
Good supervisory skills
Good communication skills and ability to promote sales
Excellent service attitude and willingness to go out of their way to accommodate Members and exceed their expectations
Flexibility and ability to adjust to meet the changing needs of the Club and the Members
Maintain a level of professionalism and communicate effectively
Show enthusiasm for the job and for the Club
Considerate, patient and willing to help out fellow employees
Good self-image and ability to command the respect of the employees
Able to tolerate pressure and work calmly and efficiently during busy times
Handle Member complaints according to Club policies and procedures
Possess the highest work ethics, personal morals and honesty beyond reproach

Responsibilities

Take orders quickly and accurately
Answer customer questions
Maintain a positive attitude at all times, even in stressful situations
Help customers feel welcome and comfortable
Communicate orders to kitchen staff
Deliver the correct orders to customers in a timely manner
Manage multiple tables at once and ensure all guests are properly served
Prepare checks and collect payments
Provide additional support to fellow staff members when needed
Perform other related duties as assigned
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Follow safety protocols, maintain environmental responsibility, and uphold quality standards
Actively participate in HSEQ training
Report any potential hazards or compliance concerns