Dining Room & Market Attendant

Wright's Gourmet House • Tampa, FL

6d • Onsite

About The Position

The Dining Room & Market Attendant greets guests as they enter the restaurant. They give each guest a “WOW” experience with great hospitality and service during their time here. Knows and understands Wright’s commitment to always say “yes” to nearly every guest request.

Requirements

• Excellent guest service skills.
• Extensive knowledge of food and beverage menus.
• Operate a variety of culinary equipment and tools when assisting other stations.
• Full-time must be available to work six (6) days a week, and mandatory overtime during peak season and other special occasions.
• Part-time must be available at least three (3) days a week.
• High School Diploma
• Communicate with effective verbal and written skills with guests, managers, and staff
• Calm, flexible demeanor for handling the pressure of simultaneously coordinating a wide range of tasks, especially during high-volume times.
• Solve problems with minimal disruption to guests; seek assistance as needed to ensure guests receive a great experience.
• Servsafe Certified
• Work productively with limited supervision.
• Attentive to detail. (Note that some tasks require a very high level of accuracy to properly meet the standards of that task.)
• Basic math skills.
• High standards of personal hygiene & appearance.
• Balancing, twisting, bending, stooping, walking, reaching, lifting, pulling, pushing, and climbing.
• Frequently lifting or moving heavy items up to 50 pounds.
• Standing in place for long periods of time.
• Comfort with working in a very fast-paced, crowded environment with co-workers and guests.
• Must be able to tolerate considerable exposure to unusual elements, such as extreme temperatures, fumes, smoke, cold, unpleasant odors, and loud noise.
• Consent to both pre-employment and post-hire reasonable suspicion drug testing.
• Consent to a pre-employment background check (criminal and driving).
• Tobacco-free, smoke-free, e-cigarette-free facility and grounds.

Nice To Haves

• Preferably 6 months experience in guest service for a high-volume restaurant, catering company, bakery, or similar food service operation.

Responsibilities

• Brewing coffees and teas.
• Portion deli salads, salad dressings, and lunch boxes.
• Slice Bundt cakes, bread loaves, pies, and wraps cookies/dessert bars for the market.
• Stock the beverage station and prepare lemon and mint.
• Provide patrons with accurate wait time estimates during busy periods.
• Help direct guests to dining rooms for seating and restroom location.
• Keep floors clean and free from all hazards.
• Cleans and prepares tables within 1 minute.
• Clean and stock restrooms.
• Stocks napkins, silverware, cups, and lids in the market.
• Stock all holding cases in the market with cakes, cake slices, cupcakes, and beverages.
• Stock all potato chip containers throughout the day with all brands and flavors.
• Coordinate with the other culinary stations and guest services department, providing the information and lead time they need to prepare menu items for on-time service.
• Prepare each order the Wright way, meeting the guests’ expectations.
• Always have the order ready on time.
• Use and follow recipes for every batch, measuring each ingredient precisely.
• Ensure quality and portion size over maximizing yields.
• Minimize needless waste.
• Promptly greet and assist guests and visitors anywhere on-premises.
• Share general information on Wright’s: history, business hours, and directions.
• Follow safe food handling and sanitation procedures; assist all other areas with meeting these standards.
• Maintain one’s workstation and other associated areas in a clean, safe, and organized condition; assist all other areas with meeting these standards.
• Keep all equipment and tools in peak condition, including routine maintenance and minor repairs.
• Create a clean, safe, comfortable and welcoming atmosphere front-of-the-house and back-of-the-house.
• Cheerfully participate in a workplace filled with warm greetings, friendly smiles, helping hands, and freely shared knowledge.
• Perform daily and weekly administrative tasks e.g. checklists, station counts, etc.
• Assist and support other departments to ensure every guest gets the Wright’s Experience and meets required standards and performance levels.

Benefits

• Health, Dental, Life, and Disability Insurance (subject to applicable waiting periods)
• PTO benefit (begin accruing at 10 days off, based on average hours)
• Sick Days & Paid Leave benefit
• Tuition Reimbursement
• 401(k) with matching
• Discounts
• Opportunity for Growth and Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED