Dining Room Manager

Eskaton

7h•Onsite

About The Position

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home. We Invest in You (Because You Invest in Others) We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer: Financial Security: Competitive pay and a 401K matching program to help you plan for your own future. Total Wellbeing: Comprehensive benefits that support your physical and mental health. A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued. Our DNA (Core Values) We’re looking for people who align with our mission and want to grow with us: Welcoming: You’re a natural at creating warmth and a sense of belonging for everyone you meet. Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike. Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative. Growth: You’re a lifelong learner who seeks consistent improvement and sustainable growth.

Requirements

Must possess a high school diploma or equivalent.
ServSafe certificate required.
Minimum of five (5) years of progressive leadership experience in dining services, restaurant, hospitality, or food and beverage operations
Demonstrated success supervising front-of-house teams
Proficiency with point-of-sale (POS) systems for order entry, billing, reporting, and reconciliation
Ability to understand and work harmoniously with residents, staff and healthcare professionals.
Ability to maintain high professional and ethical standards.
Ability to work harmoniously with residents, staff, and team members
Ability to maintain high professional and ethical standards
Strong leadership, coaching, conflict-resolution, and team-development skills
Ability to recruit, train, schedule, evaluate, and motivate a diverse hospitality team
Solid understanding of food safety regulations, HACCP principles, infection-prevention practices, and applicable state and local requirements
Demonstrated business acumen, including labor scheduling, supply ordering, inventory management, beverage cost control, and budget oversight
Excellent verbal and written communication skills, with the ability to collaborate across departments and respond professionally to resident and family feedback
Proficiency with point-of-sale systems, scheduling tools, and standard office software (e.g., Microsoft Office, email, reporting tools)
Ability to remain calm and effective in a fast-paced, service-driven environment, including peak meal periods and special events

Nice To Haves

Two years’ supervisory experience preferred.
Experience in senior living, healthcare, hotel, or fine-dining environments preferred
Foundational knowledge of wine and spirits, including varietals, food pairings, responsible service, and inventory control
Working knowledge of menu development, common food allergies, and coordination with the culinary team to honor resident preferences

Responsibilities

Provide operations support to Director of Culinary Services, acting as second in charge during director’s absence.
Supervise wait staff in the day-to-day operations of dining areas.
Maintains commitment to providing a high quality, positive, safe physical and social environment for all residents and visitors.
Maintains warm, hospitable relations in all resident contacts while operating within budgeted guidelines.
Promotes customer engagement activities and interacts with residents during mealtimes to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate.
Facilitates highest quality and safety practices in all food service standards and service to the residents in the dining room.
Maintains sanitation and control standards in the dining room and wait stations.
Ensures standards of cleanliness, hygiene, proper attire and health standards are maintained at all times by food service dining team.
Maintains high level of professional appearance, demeanor, ethics and image of self and subordinates.
Manages and oversees food service schedules.
Communicates effectively between departments and corporate personnel.
Assists with coordination of catering, banquets and activities.
Monitors and evaluates food quality for presentation, temperature and serving portion size. Provides leadership and communicates with food production team for adjustments and shares resident feedback.
Monitors and evaluates table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate.
Promotes the success of others.
Models and embodies Eskaton’s core values, including: Creating a sense of warmth, welcoming and belonging for all. Fostering excellence in everything we do. Seeking consistent improvement, learning and sustainable growth. Stepping up, taking ownership and leading with initiative.
Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
Maintains attendance as outlined in Eskaton policy.
Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents.
Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.