Dining Room Manager

Three Oaks Senior Dining LLC•Doylestown, PA

12d•Onsite

About The Position

Three Oaks Senior Dining is a boutique dining services company focused on enhancing the culinary experience in senior living communities. They aim to create personalized dining experiences that reflect the unique identity of each community. The company values integrity, purpose, and transparency in all its operations. This role is for a collaborative, forward-thinking leader passionate about hospitality and innovation, who thrives in a dynamic environment that emphasizes personal connection, high standards, and meaningful service. Ideal candidates will have a strong background in operations, team development, and customer satisfaction, with the ability to adapt and find creative solutions. This is a highly collaborative role requiring the management of multiple priorities, cross-departmental work, and engagement with diverse stakeholders to deliver exceptional experiences to residents and guests.

Requirements

High school degree or equivalent
Two years’ experience in dining services management required
Working knowledge of applicable federal, state and local regulations
Ability to instruct, direct and lead dining room staff
Must relate well to employees, residents and visitors
Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
Is proficient in computer skills and report management experience
Ability to give full attention to what other people are saying, to actively look for ways to help people, and to be aware of others' reactions and understanding why they react as they do
Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading and written communication skills
Ability to adjust actions in relation to others' actions, to monitor or assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action
Must comply with any dress code requirements
Must be able to work some nights, weekends and holidays

Responsibilities

Collaborates with Executive Chef in menu development, special creations, dining hours, etc.
Manages and arranges dining room reservations and seating
Supervises dining room staff in the preparation for meals, including setting tables with dinnerware and decorations
Ensures residents and guests are greeted in a timely and cordial manner prior to mealtime
Assures comment cards are accessible to residents and guests at all meals – collects customer satisfaction cards, addresses questions/concerns and reviews comments with the Director of Dining Services
Works with the Resident Focus Group meetings for menu development and updating services
Assists with catering and special functions food production
Coordinates independent living resident meal accounts with the Director of Dining Services
Assures maintenance of a clean and sanitary work area in compliance with established guidelines though daily inspections of work areas, dining room and pantry area
Enforces dining services department cleaning schedule
Makes recommendations to the Director of Dining Services regarding the recruitment, training, and supervision and implementation of corrective action for department staff
Responsible for the completion of all required record-keeping related to these processes
At least annually, evaluates job performance of dining room services personnel
Prepares dining room personnel schedules within budgetary guidelines, providing adequate staff to assure quality meal service
Conducts regular staff meetings with all shifts for purposes of planning, coordinating and implementing policies and procedures regarding quality resident dining services
Assist in training of staff to include but not limited to: HACCP, sanitation, and customer service
May perform other duties and responsibilities as assigned