Dining Room Host/ Hospitality

Chick-fil-A Terrell•Terrell, TX

34d•Onsite

About The Position

Dining Room Host / Hospitality Team Member Do you enjoy making people feel welcome and creating a great first impression? We’re looking for friendly, dependable Dining Room Hosts who take pride in keeping our restaurant clean, welcoming, and ready for every guest. If you enjoy interacting with people, staying active, and being part of a team that values hospitality and service — we’d love to meet you! Role Summary Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). General Responsibilities Read, understand and comply with all parts of the Team Member Handbook Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). Deliver portions that are correct and meet all weight and presentation expectations. Execute FIFO (First In, First Out) model is being followed. Protect the customer experience by ensuring packaging, food presentation and quality is top level. Appropriately handle all customer issues and play a positive role in customer recovery. Show up on time, have a great attitude and work hard for your entire shift. Constantly improve yourself by finding ways to do your work better and faster. Proactively pursue the certification process and look for opportunities to be cross-trained. Be responsible to fill your shift if you are not able work. Ensure your appearance is in compliance with the Handbook Be a team player Display good stewardship and a sense of ownership for the business Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system. BOH -- Track waste and store according to procedure.

Requirements

Friendly, outgoing personality
Strong attention to cleanliness and detail
Ability to stay active and move quickly in a busy environment
Dependable and punctual
A team player who enjoys helping others
Available to work a minimum of # hours per week
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Outgoing and fun
Great attitude
Hard working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
Able to lift 40 - 60 pounds on a consistent basis

Responsibilities

Welcome guests and help create a positive dining experience
Keep the dining room clean, organized, and guest-ready
Clear and sanitize tables quickly and efficiently
Refill beverages and assist guests when needed
Maintain restrooms and dining areas to high cleanliness standards
Support the team during busy meal periods
Read, understand and comply with all parts of the Team Member Handbook
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Deliver portions that are correct and meet all weight and presentation expectations.
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Appropriately handle all customer issues and play a positive role in customer recovery.
Show up on time, have a great attitude and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Proactively pursue the certification process and look for opportunities to be cross-trained.
Be responsible to fill your shift if you are not able work.
Ensure your appearance is in compliance with the Handbook
Be a team player
Display good stewardship and a sense of ownership for the business
Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
BOH -- Track waste and store according to procedure.