Dining Outlet Supervisor

Wheeling Park Commission•Wheeling, WV

2h•$15 - $17•Onsite

About The Position

The Food and Beverage Supervisor supports daily operations while developing leadership and management skills. The role assists management with store operations, team supervision, customer service, inventory control, and opening/ closing responsibilities. The ideal candidate is dependable, customer focused, organized, and capable of leading by example in a fast-paced environment.

Requirements

One year certificate from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
Strong communication and interpersonal skills
Ability to multitask and work in a fast based environment
Reliable, punctual, and detail oriented
Ability to lift 25-50 pounds as needed
Leadership and team building abilities
Problem solving and conflict resolution
Time management and organization
Customer focused mindset
Adaptability and willingness to learn
Basic computer and cash handling skills

Nice To Haves

Previous experience in customer service preferred
Preferred but not required, leadership or supervisory experience

Responsibilities

Assist management with supervising and motivating team members
Lead shifts as a manager on duty and ensure daily tasks are completed efficiently
Train and coach employees on company policies, procedures, and customer service standards
Maintain a positive and professional work environment
Deliver exceptional customer service and resolve customer concerns professionally
Handle escalating customer issues and assist with problem solving
Perform opening and closing duties as a shift supervisor
Ensure restaurant/ company policies and safety procedures are followed
Maintain cleanliness, organization, and visual presentation standards
Monitor inventory levels and assist with restocking
Support daily operational planning
Follow and enforce all food, safety, and sanitization procedures provided
Monitor daily sales activity and encourage team productivity
Handle cash management, deposits, and register reconciliation.
Complete reports, documentation, and operational checklists accurately
Complete daily shift logs
Complete appropriate trainings listed on the human resources Training Matrix
Adhere to Wheeling Park Commission’s safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources
Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees
Interviewing, hiring, and training employees
Planning, assigning, and directing work
Appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems