Dining Experience Manager

Team Housing Solutions, Inc.•Del Rio, TX

5d•Onsite

About The Position

We are seeking a dynamic, organized, creative and guest-focused Dining Experience Manager to lead and coordinate exceptional dining events and hospitality experiences. This role is responsible for leading front-of-house operations, guest experience, Morale, Welfare & Recreation (MWR) events, and serving as the Manager on Duty during assigned shifts. The ideal candidate combines exceptional hospitality leadership with strong operational management and event coordination expertise. They thrive in a fast-paced environment, inspire high-performing teams, and build meaningful guest connections while ensuring seamless dining operations, strong collaboration between front and back of house, and consistent execution of Team Housing Solutions' service standards. Their passion for hospitality, attention to detail, and commitment to operational excellence create memorable dining experiences that exceed client expectations at every meal and event.

Requirements

Bachelor’s degree in Hospitality Management, Event Planning, Business, or related field preferred (or equivalent experience).
Minimum of 3 years of hospitality, dining management, restaurant operations, or event coordination experience.
Strong leadership, organizational, and multitasking abilities.
Excellent verbal and written communication skills.
Knowledge of food and beverage service standards and hospitality operations.
Experience with budgeting, scheduling, and inventory management.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong problem-solving and conflict-resolution skills.
Proficiency with Microsoft Office and event or restaurant management software.

Responsibilities

Plan, organize, and execute Morale, Welfare and Recreation (MWR) events, dining events, banquets, social gatherings, private parties, and special occasions.
Serve as the primary hospitality ambassador and engaging personality for VIP guests, creating personalized, memorable experiences through exceptional relationship-building, attentiveness, and professional presence.
Collaborate with clients, vendors, culinary teams, and internal staff to ensure all event requirements and timelines are met.
Coordinate event logistics including room setup, food service timing, décor, and guest accommodations.
Ensure seamless communication between front-of-house and kitchen teams during service.
Participate in and Lead MWR Meetings, manage MWR calendar of events and ensure all THS food service team is informed of upcoming events.
Coordinate with Marketing regarding necessary menus, food labels for the dining service line as well as flyers, signage or material needed to promote events internally with soldiers.
Deliver exceptional customer service before, during, and after events.
Address guest concerns promptly and professionally while maintaining a welcoming atmosphere.
Anticipate guest needs and ensure a high-quality dining experience at every touchpoint.
Conduct regular dining room walkthroughs during meal periods.
Personally engage guests and military leadership to obtain real-time feedback.
Lead service recovery efforts and follow through until guest concerns are resolved.
Ensure food displays, signage, labels, and buffet presentation meet THS brand standards.
Monitor atmosphere including music, televisions, cleanliness, lighting, temperature, and overall dining environment.
Oversee all aspects of dining operations including setup, service, and breakdown.
Manage inventory of dining supplies, décor, equipment, and linens while ensuring cleanliness and functionality of all service areas.
Develop and manage events and operational budgets.
Monitor expenses and implement cost-control strategies without compromising guest satisfaction or service quality.
Serve as the Manager on Duty (MOD) during assigned shifts, providing operational leadership for the dining facility.
Lead daily front-of-house operations while coordinating closely with culinary leadership to ensure smooth and timely meal execution.
Conduct pre-shift lineups, communicate daily priorities, and ensure all team members understand service expectations.
Monitor service flow and staffing throughout meal periods, coordinate ensure operational needs are met meet operational needs.
Ensure dining rooms, serving lines, beverage stations, condiment stations, and guest areas remain fully stocked, clean, organized, and guest ready.
Perform routine facility walkthroughs to verify cleanliness, presentation, safety, and operational readiness.
Resolve guest concerns and service recovery opportunities promptly and professionally.
Support inventory control of front-of-house supplies including disposables, small wares, linens, beverages, and service equipment.
Ensure compliance with all food safety, sanitation, and health department standards.
Complete shift documentation, communicate operational issues, and provide clear handoff to incoming leadership.
Supervise and coach front-of-house team members including dining facility ambassadors, servers, dining attendants, and utility staff.
Provide ongoing coaching in hospitality, guest engagement, professionalism, and service standards.
Reinforce standard operating procedures and ensure consistent execution.
Recognize excellent performance while addressing service opportunities through coaching.
Ensure compliance with all health, safety, and sanitation regulations.
Maintain clean, organized, and hazard-free dining environments.
Stay informed on hospitality trends, dining innovations, and service best practices to continuously improve operations.
Ensure consistent execution of Standard Operating Procedures (SOPs).
Conduct opening, shift, and closing inspections.
Identify operational improvement opportunities and recommend process enhancements to Team Housing Solutions leadership.