Digital Workspace Product Manager

Center for Employment Opportunities•New York, NY

4h•$98,000 - $104,000•Hybrid

About The Position

The Digital Workspace Product Manager owns the suite of digital tools that connect, empower, and support staff across Center for Employment Opportunities (CEO) sites. The portfolio includes user devices, enterprise collaboration tools, project management and workflow automation software such as Monday.com, Google Workspace, and AI assistants. The role unifies employee-facing applications to maximize productivity, streamline workflows, and support organizational growth, with a focus on frontline nonprofit operations and reducing friction among central staff, office-based personnel, and mobile or frontline teams. Product Managers at CEO own parts of the organization’s technology ecosystem and staff user experience, seeking efficient, compliant, and integrated systems. They combine strategic product management, systems support, business process improvement, and change management. The Digital Workspace Product Manager defines and executes multi-year roadmaps, manages products throughout their lifecycle, leads discovery and solution design, supports implementations and adoption, and establishes governance and operational practices. The position works with organizational leadership, internal stakeholders, technical teams, implementation providers, and vendors to align tools and workflows with organizational goals. CEO provides employment services to people recently released from incarceration. It serves 8,000–9,000 participants annually across the United States and has supported more than 30,000 formerly incarcerated individuals in securing full-time employment since 1996. CEO encourages people with lived experience of incarceration or involvement in the justice system to apply. The position is based in New York City and is hybrid. The salary range is $98,000–$104,000. CEO offers a comprehensive benefits package and considers comparable experience, skills, internal parity, and geographic location when determining compensation.

Requirements

At least 5 years of experience in digital product management, digital workplace management, or IT product ownership.
Track record of establishing product visions, maintaining roadmaps, prioritizing backlogs, and executing cross-functional technology deployments.
Ability to translate complex operational needs into practical, intuitive technical workflows.
Strong stakeholder management and change management skills, including experience designing training and adoption strategies.
Experience supporting distributed organizations with complex, multi-site operational structures.
Advanced experience managing enterprise collaboration and productivity platforms, such as Google Workspace and workflow automation tools like Monday.com.
Demonstrated experience optimizing digital tools for mobile, frontline, or decentralized workforces.
Experience in nonprofit, workforce development, human services, healthcare, or other mission-driven environments.
Familiarity with reentry or social services operational environments.
Experience with low-code/no-code workflow automation tools or intranet/knowledge management design.
Experience with Agile product development methodologies.

Nice To Haves

Certified Scrum Product Owner (CSPO), PMP, Google Workspace Administrator, or administrator-level credentials in major financial planning or accounting platforms.
Lived experience of incarceration or involvement in the justice system.

Responsibilities

Own the multi-year product roadmap for assigned technologies, aligning it with organizational goals and technology strategy in partnership with senior leadership.
Balance operational teams’ daily needs with the organization’s requirements for consistent, accurate data and security.
Manage the full product lifecycle, from planning and co-leading implementations through ongoing optimization, decommissioning, or modernization.
Work with business and product leadership to prioritize backlogs and initiatives according to organizational capacity and impact.
Lead product discovery and map workflows across departments, translating stakeholder needs into technical specifications.
Understand differing user needs, including those of mobile and frontline staff, central staff, functional finance teams, and general staff.
Lead solution identification and co-design with internal stakeholders, technical teams, external implementation providers, and software vendors.
Translate between technical infrastructure and vendor teams and non-technical operational staff.
Co-lead organization-wide change management by creating role-specific onboarding materials, proactive communications, and training programs to improve proficiency and adoption.
Establish feedback loops and user research practices to identify system friction and continuously improve solutions.
Partner with IT Leadership, Security, Compliance, Legal, and Finance to establish governance frameworks, user permissions, data security levels, and change control protocols.
Manage vendor, configuration-partner, and implementation-consultant relationships, holding partners accountable to timelines and technical standards.
Create and maintain documentation and standard operating procedures to support sustainable maintenance and growth.
Define, track, and optimize system KPIs related to adoption, speed-to-close and operational metrics, data accuracy, and user satisfaction.
Audit and optimize data flows, system performance, and API connections to prevent data fragmentation.
Perform other duties as assigned.