Digital Workspace Product Manager

Center for Employment Opportunities•Philadelphia, PA

4h•$91,700 - $98,000•Hybrid

About The Position

The Digital Workspace Product Manager owns CEO’s suite of digital tools that connect, empower, and support staff across its sites. The portfolio includes user devices, enterprise collaboration tools, project management and workflow automation software such as Monday.com, Google Workspace, and AI assistants. The role brings employee-facing applications together to maximize productivity, streamline workflows, and help CEO scale its impact, with particular attention to frontline nonprofit operations and reducing friction between central staff, office-based personnel, and mobile or frontline teams. Product Managers at CEO own a portion of the organization’s technology ecosystem and staff user experience, focusing on efficient, compliant, integrated systems that reduce user friction. They combine strategic product management, systems support, business process improvement, and change management. The Digital Workspace Product Manager defines and executes multi-year roadmaps, guides product lifecycles, leads discovery and solution design, supports implementation and adoption, establishes governance with internal partners, manages vendors, maintains documentation, and measures system performance and user outcomes. CEO provides employment services to people recently released from incarceration. The organization encourages applicants with lived experience of incarceration or involvement in the justice system to apply.

Requirements

At least 5 years of experience in digital product management, digital workplace management, or IT product ownership.
Track record of establishing product visions, maintaining roadmaps, prioritizing backlogs, and executing cross-functional technology deployments.
Ability to translate complex operational needs into practical, intuitive technical workflows.
Strong stakeholder management and change management skills, including experience designing training and adoption strategies.
Experience supporting distributed organizations with complex, multi-site operational structures.
Advanced experience managing enterprise collaboration and productivity platforms, such as Google Workspace and workflow automation tools like Monday.com.
Experience optimizing digital tools for mobile, frontline, or decentralized workforces.
Experience in nonprofit, workforce development, human services, healthcare, or other mission-driven environments.
Applicants with lived experience of incarceration or involvement in the justice system are strongly encouraged to apply.

Nice To Haves

Familiarity with reentry or social services operational environments.
Experience with low-code/no-code workflow automation tools or intranet/knowledge management design.
Experience with Agile product development methodologies.
Certified Scrum Product Owner (CSPO), PMP, Google Workspace Administrator, or administrator-level credentials in major financial planning/accounting platforms.

Responsibilities

Own the multi-year product roadmap for assigned technologies, aligning it with organizational goals and technology strategy in partnership with Senior Leadership.
Balance operational teams’ daily needs with the organization’s need for consistent, accurate data and security.
Manage the complete product lifecycle, from planning and co-leading implementations through ongoing optimization and eventual decommissioning or modernization.
Work with business and product leadership to prioritize backlogs and initiatives based on organizational capacity and impact.
Conduct internal product discovery and map workflows across departments, translating stakeholder needs into technical specifications.
Understand the distinct needs of users, including mobile or frontline staff, central staff, finance teams, and general staff.
Lead solution identification and co-design with internal stakeholders, technical teams, external implementation providers, and software vendors.
Act as a functional translator between technical infrastructure and vendor teams and non-technical operational staff.
Co-lead organization-wide change management, including role-specific onboarding materials, proactive communications, and training programs to improve proficiency and adoption.
Establish feedback loops and user research practices to identify system friction and continuously improve solutions.
Partner with IT Leadership, Security, Compliance, Legal, and Finance to establish governance frameworks, user permissions, data security levels, and change control protocols.
Manage vendor relationships, configuration partners, and implementation consultants, holding them accountable to project timelines and technical standards.
Create and maintain documentation and Standard Operating Procedures (SOPs) to support sustainable maintenance and growth.
Define, track, and optimize system KPIs related to platform adoption, speed-to-close and operational metrics, data accuracy, and user satisfaction.
Audit and optimize data flows, system performance, and API connections to prevent data fragmentation.
Perform other duties as assigned.