Digital Workplace, Executive Support and Audiovisual AV Support Engineer

Guardian Life Insurance•Holmdel Township, NJ

34d•$103,450 - $169,960•Hybrid

About The Position

Guardian is seeking an Executive and AV Support Lead to join the Digital Workplace organization. This role is responsible for providing hands on executive end user and audiovisual support in highly visible and time sensitive environments. The position requires strong technical experience, sound judgment, and the ability to work independently while partnering closely with internal teams and external vendors. This role supports senior leaders and enterprise meetings where reliability, security, professionalism, and discretion are essential.

Requirements

This role requires a self starter who is highly accountable and comfortable working independently as well as part of a team.
The individual must be able to operate effectively in fast paced, high visibility environments and make sound decisions under pressure.
Strong troubleshooting skills, clear communication, and comfort interacting with senior leadership are essential.
The ability to manage multiple priorities while maintaining quality and attention to detail is required.
Experience working within executive or VIP support models.
Background in incident and escalation management in enterprise IT environments.
Experience developing operational documentation and runbooks.
Prior experience mentoring support staff or serving as a senior technical lead.
Proactive planning and readiness support for executive meetings and events.
Ten or more years of IT experience with at least five years focused on digital workplace, end user computing, or executive support.
Demonstrated experience supporting senior executives or other high visibility business users.
Strong experience with the Microsoft 365 ecosystem including Intune, SCCM, and Autopilot.
Hands on experience with virtual desktop platforms such as Azure Virtual Desktop, Windows 365, and AWS Workspaces.
Familiarity with Microsoft E5 Security capabilities, device lifecycle management, automation, and enterprise audiovisual and collaboration environments.
Must be legally authorized to work in the United States, without the need for employer sponsorship.

Responsibilities

Provide high touch technology support for senior executives, including devices, collaboration tools, and audiovisual environments.
Act as an escalation point for complex or high impact executive support issues.
Support leadership meetings, town halls, and enterprise events, including live troubleshooting during sessions when needed.
Support and troubleshoot Windows endpoints and virtual desktop solutions, including Azure Virtual Desktop, Windows 365, AWS Workspaces, and traditional VDI platforms.
Maintain hands on working knowledge of Microsoft Intune, SCCM, and Windows Autopilot.
Manage executive device lifecycle activities such as provisioning, ongoing maintenance, refresh, and retirement.
Provide on site and remote support for executive conference rooms, meeting spaces, and hybrid work environments.
Support Microsoft Teams Rooms and associated audiovisual hardware, including cameras, microphones, displays, and room control systems.
Partner with Facilities, vendors, and event stakeholders to ensure meetings are properly prepared and executed.
Ensure executive support practices align with Guardian policies, security standards, and regulatory requirements.
Work closely with Security and Infrastructure teams to maintain secure configurations and protect sensitive executive data.
Handle business critical and executive issues with appropriate confidentiality and professionalism.
Maintain a working understanding of AI and GenAI technologies relevant to digital workplace operations.
Identify opportunities to improve user experience through automation and process improvement.
Support the adoption of modern tools and capabilities aligned with Guardian’s Digital Workplace strategy.
Collaborate with cross functional partners including Security, Infrastructure, HR, Real Estate, and business teams.
Manage relationships with AV and technology vendors and contribute to evaluations of new solutions.
Document standards, procedures, and operational practices as needed.