Portuguese Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a Portuguese Speaking Digital Trust and Safety Analyst for a position in Bulgaria, working with a client in the social media industry. This role is crucial for maintaining a secure online environment by moderating content and enforcing community standards for millions of global users.

Requirements

Native or fluent Portuguese (spoken and written).
Valid EU passport (mandatory).
Strong proficiency in English to navigate internal systems and collaborate with international teams.
A genuine interest in the social media industry and digital safety trends.
Excellent analytical skills and the ability to make objective decisions.

Nice To Haves

Previous experience in content moderation or customer support is considered a strong advantage for this role.

Responsibilities

Evaluate and moderate user-generated content in Portuguese to ensure adherence to social media safety policies.
Identify, analyze, and mitigate potential risks and policy violations on the platform.
Maintain a high level of quality in content review to improve overall user safety and platform trust.
Stay updated on evolving social media trends and community standards to proactively address emerging issues.
Collaborate with cross-functional teams to refine content policies and safety protocols.
Provide insightful feedback to stakeholders regarding platform safety metrics and user experience.
Handle sensitive information with the utmost discretion and professionalism in a fast-paced environment.