Digital Transformation Strategic Program Manager

HP•Houston, TX

6d•Onsite

About The Position

This role is responsible for managing and leading key quality programs across multiple functions and teams, driving a culture of continuous improvement through AI-powered workflows, intelligent automation, and digital transformation initiatives. The role directs program strategy, budgets, resource allocation, and requirements while assessing risks and developing mitigation strategies — with a focus on scaling outcomes through technology-enabled solutions. The role ensures alignment with the business unit's strategic vision for support experience transformation, communicates with stakeholders at all levels, collaborates with internal partners, and evaluates program plans for compliance and digital readiness.

Requirements

Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in project and program management, quality, lean six sigma, or a related field.
Agile Methodology
Automation
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Project Planning
Project Schedules
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Project Management Professional (PMP) Certification
Lean Six Sigma Certification
Quality Certification

Responsibilities

Manages and leads key programs involving multiple functions and program teams to drive the quality improvement process and quality culture for multiple products or service offerings for a business unit.
Directs the development of overall program strategy, budgets, resource allocation plans, and general program requirements for the business unit.
Manages activities of supporting program teams and internal and external partners; ensures alignment with unit strategy and owns responsibility for overall program resource management.
Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with business unit management and internal development, manufacturing and service delivery partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
Reviews and evaluates program plans and guidelines for compliance with program management guidelines and standards; provides tangible feedback to improve overall program management quality and results for the organization.
Assesses risks, communicates risks to appropriate stakeholders, and develops a risk mitigation strategy and a contingency plan.
Provides subject matter expertise to program stakeholders within the division to solve significantly complex programs/issues.
Provides guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave