Digital Technology Manager

Mayo Clinic•Rochester, MN

1d•$141,024 - $204,526

About The Position

The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics, governance, and information security within Mayo Clinic’s technology ecosystem. The role is accountable for leading operational teams, advancing service excellence, enabling data-driven decisions, and maintaining compliance within a rapidly evolving digital environment. This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship. This position will be accountable for developing and implementing Mayo Clinic’s enterprise observability strategy, establishing SRE practices and reliability standards, leading Azure and GCP cloud operations, overseeing 24x7 operational support, and providing major-incident leadership. The position will also own the observability technology portfolio and vendor strategy and will drive enterprise adoption across application, infrastructure, cybersecurity, platform, and product teams.

Requirements

Experience in health systems, research environments, or regulated industries.
Experience with digital reporting tools, performance dashboards, and user analytics platforms.
Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models.
Excellent communication skills, strategic thinking, and the ability to manage ambiguity.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Responsibilities

Lead day-to-day operations for IT and digital services across assigned domains.
Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems.
Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives.
Manage, mentor, and evaluate teams of analysts, technologists, or service personnel.
Foster a culture of collaboration, accountability, and service excellence.
Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.
Contribute to departmental and enterprise-wide technology strategies.
Translate digital program goals into operational objectives and workflows.
Support cost modeling, budgeting, resource planning, and project coordination.
Define and enforce standards for service management, documentation, and performance reporting.
Collaborate with governance boards and executive sponsors to ensure service alignment and oversight.
Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
Leverage digital tools to monitor user behavior, product performance, and organizational KPIs.
Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency.
Utilize research findings to inform tactical and strategic recommendations.
Ensure compliance with security frameworks and data protection protocols.
Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners.
Champion security awareness and training across supported teams.