Digital/Technical Product Manager Senior - Member Advocacy Product

USAA•San Antonio, NC

2d•Hybrid

About The Position

Join USAA in building and operating the technology products that are the engine of Member Advocacy. We're creating a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action. This role offers a fulfilling career where core values define how we treat each other and our members. USAA is proud to support active-duty military spouses and may offer remote or hybrid flexibility for them. The position requires an individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Nice To Haves

Executed Digital Strategy: Successfully drove the end-to-end lifecycle of complex digital products, delivering measurable improvements to business operations and customer experiences.
Managed Strategic Roadmaps: Owned and prioritized complex product roadmaps, effectively aligning cross-functional stakeholders to deliver on core strategic initiatives.
Championed User-Centric Design: Applied human-centered design principles and rigorous data analysis to optimize user journeys and consistently improve key performance indicators (KPIs).
Drove Agile Execution: Acted as a key contributor within agile environments, collaborating closely with engineering and design teams to deliver high-quality, innovative solutions on time.
Bridged Business and Technical Domains: Demonstrated the ability to translate complex business requirements into actionable technical specifications, delivering tangible value through effective problem-solving.
US Military Experience: Gained through military service or as a military spouse / domestic partner.

Responsibilities

Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translates Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
Brings in 'big picture' thinking and seeks to drive clarity among team and stakeholders.
Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
Serves as a resource to team members and assists with on-boarding new employees.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.