Digital/Technical Product Manager II (Mid-level) - Next Best Experience Platform

USAA•San Antonio, NC

6d•Hybrid

About The Position

USAA is seeking a dedicated Digital/Technical Product Manager II to support the discovery, delivery, and performance of a centralized decisioning and orchestration platform. This platform is designed to deliver the right experience in the right channel at the right time, every time, across the full member lifecycle. The role involves collaborating with internal stakeholders and partners to solve complex problems and deliver member-centric experiences in service, advice, and deepening offerings. In partnership with engineering, data, and experience teams, the Product Manager will operationalize always-on, event-driven decisioning through strong product management discipline, experimentation, and continuous optimization. This includes establishing governance, performance measurement, and operational rigor for enterprise-wide scaling. The team will lead the evolution of USAA's next best experience platform, transforming member engagement through personalized, real-time, and context-aware experiences across all channels and journeys. The role requires an individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
Experience developing presentations to communicate complex concepts to a diverse audience.
Knowledge of Agile Methodology.

Nice To Haves

U.S. military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.
Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.
Finds areas of opportunity and solves for customer pain points to inform and support team members.
Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.
Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.