Development Product Owner I (Mid-level) - Next Best Experience Platform

USAA•San Antonio, NC

6d•Hybrid

About The Position

USAA is seeking a Development Product Owner I to support and enable the product roadmap and execution for a centralized decisioning and orchestration platform. This platform aims to deliver the right experience in the right channel at the right time, every time, across the full member lifecycle. The role acts as a direct representative of the business on an agile team, responsible for understanding and communicating business vision, writing and refining user stories, prioritizing work, and guiding technical teams. The position requires critical thinking, problem-solving, and Agile principles to collaborate with business owners, subject matter experts, and the development team to build effective solutions. The role demands advanced knowledge and understanding of multiple delivery methodologies, including Agile, to deliver business value. This team will drive the evolution of USAA's next best experience platform, personalizing member engagement through real-time, context-aware experiences across all channels and journeys. The role offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not provided.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Proficient knowledge of Microsoft Office products, applicable databases and project management tools.
Proficient knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall).
Proficient Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Proficient understanding of Process Engineering methodologies and Change Management practices.
Experience working independently to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
Analytical and problem-solving skills with demonstrated ability to identify, analyze issues and prioritize solutions/decisions.

Nice To Haves

Proficient experience in leveraging data analysis tools and platforms (e.g., Adobe Analytics, Snowflake).
Proficient knowledge of development lifecycle management tools (Jira, ServiceNow, Qtest).
Proficient knowledge of mobile and web platform development with both backend and frontend experience.
U.S. military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
Partners with development teams and product managers to define and adhere to release schedules, providing necessary business validation and support, including evening and weekend availability for production deployments.
Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
Partners with sponsors, stakeholders, and IT to facilitate the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk.
Leverages existing change management routines, as needed.
Executes robust test plan (user acceptance testing, production validation).
Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.