Digital Support Specialist

CNB Bank•Carlsbad, NM

2h•$16 - $25•Onsite

About The Position

Digital Support Specialists interact with bank customers primarily through inbound calls. Familiarity with the bank's core system is critical. Must be able to actively listen to customer requests, ask questions to clarify needs, and connect the customer to the appropriate department.

Requirements

Familiarity with the bank's core system is critical.
Basic mathematics skills, including simple percentage calculations and simple algebraic solutions
Basic computer skills, including working knowledge of the Windows operating environment and Microsoft Office basics.
Must be able to make independent decisions
Must have strong oral, written, and analytical skills.
Must have organizational skills
Basic Mobile/Cellular phone functionality.

Nice To Haves

Bilingual is a plus but not required

Responsibilities

Receive inbound calls from bank customers, assess customer needs, and route to the appropriate bank department
Validate Customer Authority to release information to mitigate fraud
Assist with business and consumer online access and registrations
Set up and reset passwords and PINs
Troubleshoot online and mobile banking issues
Complete basic customer requests
Identify and report suspected fraud
Assist with completing general account maintenance, online banking agreements, and enforcing transaction limits
Assist customers with Bill Pay and P2P.
Partner with other bank departments to ensure online banking access is closed in the event of account closures, ownership changes, and deceased customers.
Identity and report persistent system issues
Be well-versed in all CSI Inquiry functions
Support with LinkLive (OLB customer chat)
Support Remote Deposit Capture
Review user account reports and remove old/expired users and closed accounts.
Download and print monthly Digital Banking reports
Understand the Bank’s product offerings and departmental functions
Support Branch and Teller staff as needed
Other job support as needed