Digital Support Specialist (DSS)

Gordon Flesch Company•Indianapolis, IN

1d•Onsite

About The Position

The Gordon Flesch Company is seeking a Digital Support Specialist (DSS) to join their high-performance team. This role offers exceptional benefits and a supportive work-life balance. The company operates across WI, IL, IN, IA, and OH and values associate commitment, creativity, and results. The salary for this position is based on the level of experience.

Requirements

High school diploma or equivalent
General understanding of Microsoft networking technology
Excellent organizational skills
Experience with various business applications
Versed in Windows OS and MAC OS with the ability to troubleshoot related issues
Excellent presentation and communications skills
Strong commitment to customer satisfaction
Valid driver’s license and appropriate auto insurance as dictated by state requirements
Ability to pass drug screenings and background checks as required
Access to reliable transportation
Ability to lift 75 pounds

Nice To Haves

Associates degree
Net+ certification or 1 – 2 years network administration experience
Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s)

Responsibilities

Conduct product installation/customer training on core products: Install and connect Multi-Functional Devices, printers, and local scanners to the network or workstation and configure devices including embedded applications
Maintain knowledge of device functionalities, software capabilities, network certifications, and industry standards
Install software drivers on customer servers and workstations
Customize print drivers as required by customer’s SOW
Provide end-user and Admin training on networking features: print, scan, send, fax from desktop
Assist in the installations and support 3rd party applications including, but not limited to Uniflow, Equitrac, Paper Cut, Prisma and EFi controllers
Troubleshoot remotely utilizing various connection methods
Provide post sales support for escalated network and connectivity issues
Assist Business Analysts in pre and post Sales activity as needed
Gather customer network data required for device installations as needed
Responsible for device cloning on most installations
Organize, maintain, and update files, utilities, and software on corporate resources
Complete accurate daily activity, mileage logs and other reports as required
Continuously update foundational knowledge of OEM hardware and software cybersecurity
Mentor and train Field Technicians for back-up capabilities