Digital Benefits Support Specialist

Globe Life AIL - Lisa Russel•Phoenix, AZ

3d•Remote

About The Position

Help Families Access Valuable Benefits—From Anywhere Do you enjoy helping people, solving problems, and delivering outstanding customer service? Are you comfortable using technology to build relationships and create positive client experiences? AO is seeking motivated, service-focused professionals to join our growing remote team as Digital Benefits Support Specialists. In this role, you'll connect with clients through virtual platforms, helping them understand available supplemental benefits, answering questions, and guiding them through the enrollment process with confidence and care. No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing professional development to help you build a successful long-term career. About AO AO proudly serves working families by providing access to supplemental benefit and financial protection programs. Since 2020, we've operated in a fully remote environment, using modern technology to deliver exceptional service while creating flexible career opportunities for our team members. Our culture is built on integrity, collaboration, continuous learning, and helping both our clients and employees succeed.

Requirements

Excellent communication and customer service skills
Positive attitude and professional demeanor
Ability to build trust and strong client relationships
Strong organizational and time-management skills
Comfort using technology and virtual communication platforms
Self-motivation and ability to work independently
Coachability and a commitment to continuous learning
Be at least 18 years of age
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Experience in Customer Service
Call Center Support
Member Services
Retail
Hospitality
Healthcare
Client Relations
Administrative Support

Responsibilities

Meet with clients virtually using Zoom and other online communication platforms
Explain available benefit programs and coverage options in a clear, easy-to-understand manner
Guide clients through applications and enrollment documentation
Provide exceptional customer service before, during, and after enrollment
Build lasting client relationships through professionalism and follow-up
Maintain accurate client records and documentation
Resolve questions and concerns with empathy and efficiency
Collaborate with teammates to deliver an outstanding client experience
Participate in ongoing training, coaching, and professional development