Digital Support Specialist (Equipment & Facilities)

Crown World•Louisville, KY

23d•Onsite

About The Position

Position based in Louisville, KY Essential Functions: Repairs and maintains minor and routine CNC equipment and production machinery issues. Provides basic facilities maintenance support as needed to support overall operational efficiency. Examines and gathers data of equipment and machinery issues to help determine the fundamental problem; escalates as needed. Conducts routine machinery maintenance and ensures proper working conditions. Calibrates, cleans, and performs preventive maintenance on digital equipment including but not limited to CNC milling equipment, 3D scanners, and 3D printers. Observes and listens to mechanical devices in operation to locate source of problems; utilizes precision measuring and testing instruments as needed. Rigs and moves production equipment throughout the shop. Installs, sets ups, and moves digital and dental production equipment across the shop, production floors, and coordinates RMAs with the corporate Digital Support and Facilities teams. Provides onsite and phone support for external customers. Provides guided support for all equipment. Utilizes ticketing system to create, record and update information relevant to equipment repair and maintenance activities. Checks in/out inventory, tools, and supplies. Maintains and ensures proper working condition of company-issued tools, supplies, and vehicle. Utilizes company-issued vehicles to travel to various locations and remote labs to carry out equipment and machinery support. Performs other related duties and projects as business needs require at direction of management.

Requirements

Minimum one (1) year of experience troubleshooting and repairing mechanical equipment, electrical equipment or relevant experience.
Proficient English verbal and written communication skills
Demonstrated knowledge of Current Good Manufacturing Processes (cGMPs).
Demonstrated knowledge of core mechanical and electrical engineering principles.
Valid documentation to travel domestically required.
Ability to frequently push and/or pull up to forty (40) pounds.
Ability to frequently lift or carry up to forty (40) pounds.

Nice To Haves

Previous experience working with CNC machines or similar equipment, preferred.
Previous experience in facilities maintenance and repair a plus.

Responsibilities

Repairs and maintains minor and routine CNC equipment and production machinery issues.
Provides basic facilities maintenance support as needed to support overall operational efficiency.
Examines and gathers data of equipment and machinery issues to help determine the fundamental problem; escalates as needed.
Conducts routine machinery maintenance and ensures proper working conditions.
Calibrates, cleans, and performs preventive maintenance on digital equipment including but not limited to CNC milling equipment, 3D scanners, and 3D printers.
Observes and listens to mechanical devices in operation to locate source of problems; utilizes precision measuring and testing instruments as needed.
Rigs and moves production equipment throughout the shop.
Installs, sets ups, and moves digital and dental production equipment across the shop, production floors, and coordinates RMAs with the corporate Digital Support and Facilities teams.
Provides onsite and phone support for external customers.
Provides guided support for all equipment.
Utilizes ticketing system to create, record and update information relevant to equipment repair and maintenance activities.
Checks in/out inventory, tools, and supplies.
Maintains and ensures proper working condition of company-issued tools, supplies, and vehicle.
Utilizes company-issued vehicles to travel to various locations and remote labs to carry out equipment and machinery support.
Performs other related duties and projects as business needs require at direction of management.