Digital Support Specialist

TEKsystems • Flint, MI

9d • $21 - $21 • Onsite

About The Position

Customer Solution Center – Digital Support Specialist
TEKsystems is hiring Customer Solution Center (CSC) Digital Support Specialists to support our client with an upcoming acquisition and system convergence. Effective June 19, all systems will be unified, creating increased customer demand across multiple banking products. These roles are critical to ensuring our newest customers have a positive, seamless, and welcoming early experience.

Position Summary
The Customer Solution Center Digital Support Specialist serves as a Tier II digital banking expert, providing advanced support for online and mobile banking platforms. This role focuses on educating customers, troubleshooting complex issues, driving digital adoption, and delivering a best‑in-class customer experience.
Specialists also support overflow calls from other Lines of Business (LOBs), demonstrating flexibility and cross‑functional expertise in meeting a wide range of customer needs.

Requirements

• Customer‑first professionals who thrive in fast‑paced, high‑volume environments
• Strong communicators with the ability to explain technical concepts clearly
• Individuals who embrace change and adapt quickly during periods of growth and transformation

Responsibilities

• Provide Tier II technical support for online and mobile banking platforms, including: Login and access issues
• Navigation and usability questions
• Alerts, transfers, and account activity
• Third‑party integrations (e.g., Quicken, QuickBooks)
• Assist customers with general deposit account inquiries
• Provide overflow support for additional LOBs such as: Lending
• Cards
• Investments
• Trusts (as needed)
• Deliver first‑contact resolution by anticipating customer needs and applying strong problem‑solving skills
• Educate customers on digital tools, features, and enhancements to encourage adoption
• Maintain up‑to-date knowledge of digital platforms, policies, procedures, and enhancements through ongoing training
• Adhere to all compliance, security, and operational standards to manage reputational and operational risk

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees