Digital Support Specialist

TEKsystems • Flint, MI

9d • $21 - $21 • Onsite

About The Position

TEKsystems is looking to hire a Digital Banking Support Specialist to assist one of the largest, rapidly growing banks in the Midwest!
Pay: $21.00/hour
Shift: Department is open 7 days a week, 7:00am-8:00pm EST
Will be given a set 8 hour shift, will not be rotating
Must be comfortable working one weekend day
Training will be 8:00am-5:00pm (M-F)
Office is located in the Flint, MI area
MUST be local to Flint, MI or surrounding area
Job Details:
Provide support for digital banking products/services including troubleshooting issues related to login, navigation, alerts, transfers, etc.
Assist customers over the phone with general deposit account inquiries and provide overflow support to other teams
Deliver first contact resolution by anticipating customer needs and applying deep product knowledge and problem-solving skills
Maintain up to date knowledge of bank's digital platforms, policies, procedures, and service enhancements
Collaborate with internal partners and back office teams to resolve escalated issues
Demonstrate bank's core values and deliver exceptional customer supper in every interaction

Requirements

• High School Diploma or GED
• 1+ years of customer support experience
• Reliable/able to work on-site in Flint, MI
• Comfortable handling 50+ phone calls/day
• Excellent written/verbal communication skills
• Positive attitude and commitment to continuous improvement
• Proficient in Microsoft Excel/ability to navigate through multiple systems

Nice To Haves

• Banking experience is a plus, though not required

Responsibilities

• Provide support for digital banking products/services including troubleshooting issues related to login, navigation, alerts, transfers, etc.
• Assist customers over the phone with general deposit account inquiries and provide overflow support to other teams
• Deliver first contact resolution by anticipating customer needs and applying deep product knowledge and problem-solving skills
• Maintain up to date knowledge of bank's digital platforms, policies, procedures, and service enhancements
• Collaborate with internal partners and back office teams to resolve escalated issues
• Demonstrate bank's core values and deliver exceptional customer supper in every interaction

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees