Seasonal Digital Implementation Support Specialist

Learning Without Tears•Gaithersburg, MD

6d•Onsite

About The Position

At Learning Without Tears, we're more than just a company ; we're a passionate, family-owned community on a mission to revolutionize education. We believe that learning should be engaging and joyful, which is why we create innovative, fun products and digital resources that empower educators and inspire children. Every day, our commitment to collaboration and creativity propels us forward. We're dedicated to embracing change, striving for excellence, and simplifying processes to create a lasting impact in the lives of educators and learners alike. Join our dynamic team and be a part of something truly transformative as we shape the future of education together! The S easonal Digital Implementation Support Specialist plays an important role in supporting the successful setup and use of Learning Without Tears' digital products. This seasonal position works closely with our full time Digital Implementation team to help organize customer cases, prepare student & teacher roster data, and respond to customer questions-ensuring schools and educators have a smooth onboarding experience. This is a great opportunity for a technically minded, detail-oriented individual who is curious, empathetic, and eager to learn how digital education products are implemented and supported at scale. Recent high school graduates are encouraged to apply. While college students are welcome, please note this is a full-time and in-office role that runs from June through October .

Requirements

Strong fundamentals, curiosity, and empathy to their work
Strong attention to detail and comfort working with data (spreadsheets, CSV files, or similar tools)
Clear written communication skills, especially for email-based customer support
Ability to follow processes, stay organized, and manage multiple tasks in a fast-paced environment
A curious mindset and willingness to learn new systems and workflows
An empathetic approach to helping customers and teammates

Nice To Haves

Customer support, operations, or data entry experience
Experience with software tools, SaaS platforms, or education related products
Familiarity with Excel, Google Sheets, or similar tools

Responsibilities

Supporting the setup of LWT digital products by preparing and validating student and teacher data, primarily using CSV files and internal tools
Assisting with roster uploads, account configuration, and system setup under the guidance of full time Digital Implementation Specialists
Performing data cleanup, formatting, and quality checks to ensure accuracy before and after implementation
Responding to customer questions primarily via email, using established templates and documentation
Supporting smaller customer accounts directly and assisting full-time specialists with behind the scenes work for larger or more complex accounts
Completing internal support tasks such as ticket updates, documentation maintenance, and process checklists
Utilizing pre ‑ configured reports to proactively reach out to customers and help schedule implementations
Following established workflows and escalating questions or issues to full-time team members as needed
Participating in training and shadowing sessions to build familiarity with LWT's digital products and implementation processes
Performing other related tasks to help the Digital Implementation team manage seasonal volume

Benefits

Mission-Driven Impact: Join a team passionate about making a difference and driving positive change.
Growth and Development: We invest in your success with ongoing learning and career opportunities.
Work-Life Balance: Enjoy flexible work options, generous PTO, and wellness support.
Inclusive Culture: We foster a diverse, collaborative, and supportive workplace .
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition.

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