Digital Support Representative

General Electric Credit Union • Blue Ash, OH

2d • Onsite

About The Position

The Digital Support Representative works to maintain General Electric Credit Union’s (GECU) digital services, including online banking and the mobile app, and effectively troubleshoot and resolve member issues. General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Requirements

• High school diploma or GED required
• Minimum three years of experience in an IT help desk, digital banking support, or other related role
• Excellent computer skills to quickly learn and become proficient in multiple systems including Microsoft Office products and Credit Union systems
• Strong written and verbal communication skills needed to support members and internal team members with troubleshooting digital services issues
• Ability to work effectively in a fast-paced environment
• Good organizational skills needed to prioritize tasks and meet deadlines
• Customer service skills with the ability to ask probing questions to resolve issues

Nice To Haves

• Prior experience in customer service preferred

Responsibilities

• Provide advanced support for members with regards to GECU’s digital platforms (i.e., online banking and the mobile app), either directly or indirectly
• Develop comprehensive knowledge of GECU digital platforms, including awareness of service enhancements, upgrades, and scheduled maintenance in order to better assist members
• Troubleshoot to provide guidance and assist both internal team members and members in areas including, but not limited to: Online banking for consumers, Mobile banking for consumers, Mobile deposit, Estatements, Internal and external transfers, Web billpay
• Conduct daily maintenance activities to maintain online banking and mobile app services
• Monitor and report trends to management for advanced troubleshooting purposes
• Perform other duties to support the Digital Delivery Department as necessary

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired
• Take your birthday off -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities
• Professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED