Digital Support Registered Nurse

Cecelia Health•New York, NY

9d•$35 - $35•Remote

About The Position

Cecelia Health is a virtual specialty medical practice dedicated to improving cardiometabolic health outcomes across populations. We connect patients living with one or more chronic conditions to an expert clinician who helps them navigate day-to-day health management.

Requirements

Must be an RN with an active license in good standing. Preferably a compact license.
Availability at least 20 hours/week.
Availability Monday-Friday between the hours of 8 AM and 8 PM, with flexible hours each day. Saturdays optional (9 AM-4 PM).
Strong technology experience using electronic health record documentation and in- app communication, such as chat, biometric alert handling.
Demonstrated ability to recognize members' needs and adapt communication techniques to best serve a diverse population.
Must have a home office for private conversations along with high-speed internet.
Cannot hold full-time employment elsewhere.
Must live in the United States.

Nice To Haves

Preferably a compact license.

Responsibilities

Provide digital support directly with members to provide clinical oversight, biometric monitoring, and support via chat engagement and in-app messaging.
Responsible for triaging, handling, and escalating member digital communication and clinical program alerts within 24 business hours across assigned members.
Conduct proactive and reactive chat engagement.
Collaborate closely with assigned care team: including care coordinators, registered dietitians, registered nurses, physicians, and clinical support individuals.
Adverse event reporting and medical record documentation as warranted.
Provide remote patient monitoring for devices (e.g. scale, BG meter, BP monitor, ketone meter, etc.) with escalation to assigned clinicians per clinical protocols.