DIGITAL STRATEGY MANAGER - CHARTWELLS CONTINENTAL DIVISION (REMOTE)

Compass Group•REMOTE, CO

1d•Remote

About The Position

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

Requirements

3–6 years in digital strategy, SaaS, CRM management, or technology consulting; experience with Salesforce preferred.
Proven experience in consultative sales and digital solutioning; comfortable owning a sales pipeline.
Knowledge of digital platforms and CRM systems; ability to demo and scope software solutions.
Strong verbal and written skills to articulate strategy, manage stakeholders, and present solutions.
Skilled at understanding client challenges and aligning technology to meet business outcomes.
Detail-oriented with strong CRM discipline and follow-through.
Collaborative mindset with the ability to engage multiple stakeholders across different business units.
Willingness to travel up to 40% based on client or operational needs.
Bachelor’s degree in Business, Marketing, Technology, or related field preferred.

Nice To Haves

experience with Salesforce preferred

Responsibilities

Own the pre-sale lifecycle: discovery through closure.
Manage Salesforce records from opportunity creation to handoff, ensuring data accuracy and completeness.
Coordinate internal transitions with Delivery and Digital Enablement for seamless execution.
Maintain up-to-date vendor and product data to support effective solutioning.
Serve as a consultative partner, delivering tailored demos and value-focused presentations.
Lead strategic interactions, including QBRs and digital roadmap planning.
Document and evolve the digital strategy for regionalized accounts.
Act as SME for the digital portfolio (mobile ordering, POS, kiosks, spatial analytics, Centric OS etc.).
Tailor solutions to client operations and objectives, incorporating innovation and best practices.
Track market and tech trends to identify upselling and innovation opportunities.
Partner with cross-functional teams to align capabilities, implementation, and customer success.
Submit structured product feedback to influence roadmap development.
Work with Solutions Engineers on technical scoping and delivery alignment.