Digital Strategy Analyst, Retail

Adobe•San Jose, CA

8d•Remote

About The Position

The Digital Strategy Group (DSG) works with C-level leadership at Adobe’s enterprise customers to craft strategies for customer-experience transformation and digital innovation. In this role, you will have the opportunity to advise senior leaders at leading retailers. Our engagements employ Adobe’s digital benchmarking capabilities, industry trends, customer-journey mapping, organizational assessments, and other techniques to deliver high-impact recommendations. We also bring a deep industry perspective to Adobe by publishing thought leadership and aligning the ecosystem on an overall industry go-to-market strategy.

Requirements

2-3 years of management/technology consulting, industry (retail), or digital agency experience, preferably in digital strategy
Interest in business strategy, technology, or experience design through work/internship experience, coursework, or extracurricular activities
Foundational understanding of Generative and Agentic AI concepts, including large language models, AI-assisted content generation, and intelligent automation, and how these capabilities apply to marketing, servicing, and operations
Ability to translate emerging AI capabilities into business use cases, experience improvements, and operational efficiencies rather than purely technical features
Exceptional analytical and quantitative problem-solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations
Bachelor’s degree with outstanding record of academic achievement
Strong interpersonal skills with ability to work effectively with people at all levels
Ability to communicate complex ideas effectively verbally and in writing
High degree of intellectual curiosity and ability to absorb concepts quickly

Responsibilities

Partner with executives from Adobe’s largest and most strategic retail customers and Adobe sales leadership to align on a vision for how Adobe’s technology can modernize the customer journey (across acquisition, onboarding, servicing, cross-sell, etc.) while improving operational efficiency, scale, and compliance.
Play a key role in leading cross-functional workstreams in support of strategic Adobe sales pursuits across leading retail organizations.
Contribute to rigorous analyses, insight development, and delivery of executive-level recommendations in close collaboration with a cross-functional team of experts from consulting, retail, and technology backgrounds.
Support customers in identifying and prioritizing GenAI and agentic use cases—such as personalized content generation, intelligent next-best-action orchestration, AI-assisted service workflows, and automated, brand-safe content operations.
Contribute to business cases and value models that quantify the impact of AI-driven productivity, faster time-to-market, improved conversion, and reduced operational cost.
Develop executive narratives and roadmaps that integrate data platforms, content supply chains, and AI orchestration into a cohesive, scalable operating model.
Collaborate with Sales, Marketing, Product, and Professional Services to define Adobe’s perspective on impactful industry experiences by working with deep subject matter specialists, informing product strategy, and authoring thought leadership assets to drive demand generation and field enablement.