Digital Specialist II

World Wide Technology Healthcare Solutions•Herndon, MD

15h•$150,000 - $175,000•Onsite

About The Position

As a Digital Platform Specialist, you will build an automation platform for WWT and customer personnel that streamlines and simplifies capacity ordering, provisioning, measuring, monitoring and reporting functions. You will document requirements, provide hands-on expertise customizing a cloud-based platform to automate business processes, customer interactions, and WWT financial and technical personnel. You will use your knowledge of and experience with Consumption-based IT services to instantiate a Secure, Multi-tenant digital platform and train and demonstrate the platform’s capabilities. The Digital Platform Specialist is an active participant in technical, pricing, business, financial, and programmatic meetings.

Requirements

10+ years’ work experience and bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
5+ years of as-a-Service experience supporting corporate and customer as-a-Service program managers.
Prior experience achieving ISO 9001 registration for as-a-service business.
ITIL certification.
5+ years’ experience developing, configuring, and customizing ServiceNow.
2+ years’ experience integrating 3rd party measurement, monitoring, incident management and reporting software with ServiceNow.
Strong communication and interpersonal skills working with and through others to achieve goals.
Strong problem solving and troubleshooting skills.
Must possess excellent time management skills and the drive to work unsupervised.

Responsibilities

Develop requirements for the development, test, and operation of an “as-a-Service” automation platform capable of supporting WWT’s as-a-Service business and providing customer-facing XaaS capabilities.
Provide subject matter expertise to lead day-to-day development and documentation efforts of WWT’s “as-a-Service” platform and to guide and evaluate Servicenow developer efforts.
Manage and maintain the life cycle of WWT’s “as-a-Service” platform.
Work with WWT and customer personnel to automate ordering, billing/Invoicing and asset management processes and data collection.
Provide ServiceNow and digital platform expertise in the context of the ITIL framework and “as-a-Service” program operations.
Lead demonstrations of WWT’s as-a-Service platform to internal and external resources.
Develop presentations and other materials relating to WWT’s as-a-Service platform.
Work with 3rd party tool providers to integrate measurement, monitoring, incident management and reporting capabilities into WWT’s as-a-service platform.
Provide recommendations to WWT management and customers regarding development and deployment.
Apply configuration management disciplines to maintain software revisions, security patches, hardening, and documentation.
Maintain up-to-date documentation of designs/configurations.
Maintain and monitor operational status of WWT’s as-a-service platform at all times.
Create and determine required metrics for dashboards and reports.
Follow up on engineering tasks for operational solutions and validate completion.
Track and ensure routine operations maintenance tasks are completed in a timely manner.
Ensure WWT’s as-a-service platform capabilities align with customers’ strategies and requirements.
Work with other service providers to support areas of common interest.