Digital Solutions Engineer
About The Position
The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products. This includes consulting with sales and customers on Roche Diagnostic system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote, US-based position. Our ideal candidate would reside within 50 miles of a major airport.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years of experience
Nice To Haves
- Able to travel 25% or more to customer sites
- Currently reside within 50 miles of a major metropolitan US airport
- One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
- Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
- In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
- Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
- Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature
Responsibilities
- Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
- Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
- Performs validation processes to evaluate the effectiveness of IT solutions.
- Ensures all customers are fully satisfied with their IT product installation.
- Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.
Benefits
- Incentive Compensation Plan
- Benefits detailed at the link provided below
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
