Digital Solutions Engineer

Roche • Indianapolis, IN

3d • $85,900 - $159,500 • Remote

About The Position

The Digital Solutions Engineer manages remote and/or on-site installation of IT product solutions at customer sites. The role determines customer needs, establishes installation expectations, and coordinates resources so activities are completed within the required timeframe. It validates IT solutions, ensures customer satisfaction, and troubleshoots from installation through the post-go-live period, escalating implementation issues as needed.

The engineer serves as a technical resource for lower-level colleagues on complex system issues and manages critical customer situations. The role also supports new-hire training and mentoring, tracks project progress against schedules and performance parameters, and completes administrative work such as expense submissions, project and status reports, documentation, and regulatory compliance.

This is a field-based, full-time remote position with expected travel of 25%. Relocation benefits and a company car are not provided. The expected salary range for the primary location of Indiana is $85,900 to $159,500. A discretionary annual bonus may be available based on individual and company performance.

Requirements

• Bachelor’s degree in Computer Science preferred; alternatively, education in Information Technology or Management Information Systems is identified, along with two years of laboratory IT, general IT, or product-line experience, or four years of experience.
• Experience installing and evaluating complex laboratory analyzers, IT products, or automation systems.
• Ability to troubleshoot highly complex problems, consult, and drive resolution.
• Exemplary communication skills, including communicating with and translating requirements for technical and non-technical groups.
• Ability to communicate confidently with customers when issues require organizational or operational expertise.
• Ability to evaluate complex processes and apply critical-thinking skills to complex assignments.
• Ability to analyze complex problems involving multiple contributing factors across multiple systems.
• Ability to manage multiple concurrent projects, time, and expectations.
• Ability to quickly gain and apply knowledge and skills, and willingness to learn new solutions.
• Effective communication skills and ability to translate requirements for technical and non-technical groups.

Nice To Haves

• Technical skills in product groups such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, networking, security, and Intersystems Cache.
• Fluency with healthcare-domain integration standards such as ASTM, HL7, IHE, DICOM, HIPAA, and ADT.
• Fluency with file parsing, including XML and XSLT.
• In-depth knowledge of clinical customers and critical components of an LIS and laboratory IT processes and workflows.
• Excellent understanding of the RDC total solution, including interactions between RDC IT solutions and instruments.
• One year of project or process management experience.

Responsibilities

• Manage remote and/or on-site installation of IT product solutions at customer sites.
• Determine customer needs and establish appropriate installation expectations; ensure resources are available to complete activities within the required timeframe.
• Validate IT solutions to evaluate their effectiveness.
• Ensure customers are satisfied with IT product installations.
• Serve as a technical resource for lower-level colleagues on complex system issues and manage critical customer situations.
• Participate in new-hire training and mentoring based on area of expertise.
• Complete standard activities to keep projects on schedule and meet specified performance parameters.
• Complete administrative requirements, including expenses, project reports, documentation, status reports, and regulatory requirements.
• Troubleshoot during installation through the post-go-live period to ensure IT solutions function and are used as planned; escalate implementation issues when needed.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for company benefits detailed at a linked benefits page; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level