Digital Solutions Analyst
About The Position
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. The ALSS Modernization Office is responsible for the modernization and digital re-engineering of CSS programs to deliver simpler, faster and more cost-effective services that better meet the needs of Albertans, staff, service delivery partners and others. The office is an integral part of the ALSS Digital Transformation to enable the ALSS Digital Road map and vision “ALSS will provide simple, modern and accessible digital services that empower Albertans to achieve their goals.”
Requirements
- University degree in business administration, public administration, information technology or related area of study, with a minimum of two (2) years progressively related experience:
- Demonstrated knowledge in systems thinking and design.
- Experience in change management, systems development and information methodologies.
- Training and experience in business process and requirements methodologies.
- Experience in leading and facilitating workshops.
- Change Management knowledge and experience.
- Ability to research issues accurately to identify and solve problems.
Nice To Haves
- Track record in agile methodology within a digital team environment.
- Demonstrated competencies in participating in project teams including business areas and technical resource.
- Strong analytical ability, data interpretation and problem-solving skills
- Knowledge of government strategic goals and policy directions, particularly as they relate to SCSS mandated business plans, priorities, organization, and decision-making structures of lead, partner, and support ministries.
- Depth and breadth of knowledge of SCSS programs, services, service delivery mechanisms and Information Technology systems.
- Strong understanding of the behaviours and preferences of individuals accessing SCSS programs and services, including barriers to access.
- Strong plain language writing skills: Ability to draft clear, concise, and user-friendly content such as explanations, assessments, or instructions
- Experience with content strategy and information architecture: Proven ability to structure and organize complex information to optimize user experience for clarity, navigation, findability, and understanding.
Responsibilities
- Profile and document current operational processes and procedures.
- Identify and document key business drivers, strategies and requirements that affect service delivery.
- Support the design and documentation of future state processes.
- Provide analytical and business support to projects in the form of research, statistical, and financial analysis.
- Review existing policies and direction to ensure they are consistent with the intended direction of projects.
- Coordinate the development and implementation of communications plans for projects.
- Develop training strategies, plans and materials
- Design, develop and deliver quality presentations to multiple user groups and audiences
- Facilitate change management activities to ready users for the new business processes and tools.
Benefits
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
